Dispatcher, Non-Emergency - Per Diem

Overview

Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community. Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

Performs dispatch functions on behalf of the EMS department(s). Coordinates non-emergency transportation requests including wheelchair and BLS non-emergency transportation.  Responsible for efficiently and accurately managing incoming and outgoing telephone and radio communications. Acts as a liaison between EMS and those requesting EMS services, such as case managers, social workers, and other facility representatives. Validates requestor information and associated documentation (e.g., PCS forms) and follows up timely on discrepancies. Provides dispatch to EMS department units, and interacts with EMS crews. Communicates effectively with requestors, including updates regarding scheduling, delays, and other relevant information. Escalates concerns and conflicts to the chain of command promptly.  Performs all other duties assigned by leadership.

Responsibilities

A day in the life of a Non-Emergency Dispatcher at Hackensack Meridian Health includes:

 

1. Receives and processes incoming and outgoing telephone and radio communication.
2. Differentiates between routine and priority messages, and initiates and follows through on responses as required in a prompt, professional, and caring manner.
3. Maintains confidentiality and abides by all HIPAA and patient privacy policies and regulations.
4. Complies with all local, state, and federal laws, regulations, and guidelines.
5. Records all requests for service through handwritten and computer entries.
6. Dispatches units through radio, telephone, or other equipment provided, by established protocols.
7. Coordinates requests outsourced to partner agencies including maintaining records of outsourced service requests.  Escalates concerns and complaints related to outsourced service requests to the chain of command promptly.
8. Maintains all units' and personnel's status and location at all times.
9. Communicate and document all relevant information between the prehospital providers and receiving facilities.
10. Maintains hospital diversion logs and provides notifications to stakeholders when appropriate.
11. Troubleshoot all communications equipment problems and notify the appropriate service agency for repair.
12. Submits event reports as needed.
13. Validate documentation (e.g., PCS forms) following established protocols.
14. Other duties and/or projects as assigned.
15. Adheres to HMH Organizational competencies and standards of behavior.

Qualifications

Education, Knowledge, Skills and Abilities Required:

1. High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
2. Minimum of 1-year customer service experience in a health care setting.
3. Excellent written and verbal communication skills.
4. Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.

 

Education, Knowledge, Skills and Abilities Preferred:

1. Experience working with case managers and insurance providers.
2. Customer service experience or 1 year of dispatch experience.

 

Licenses and Certifications Required:

1. AHA Basic Health Care Life Support HCP Certification within 6 months of entering position.
2. Basic Tele-communicator Certification within 1 years of entering position.

If you feel the above description speaks directly to your strengths and capabilities, then please apply today!

Compensation
Starting at $26.98 Hourly

HMH is committed to pay equity and transparency for our team members. The posted rate of pay in this job posting is a reasonable good faith estimate of the minimum base pay for this role at the time of posting in accordance with the New Jersey Pay Transparency Act and does not reflect the full value of our market-competitive total rewards package.

The starting rate of pay is provided for informational purposes only and is not a guarantee of a specific offer. Posted hourly rates may be stated as an annual salary in the offer and posted annual salaries may be stated as an hourly rate in the offer, depending on the level and nature of the job duties and credentials of the candidate. The base compensation determined at the time of the offer may be different than the posted rate of pay based on a number of non-discriminatory factors, including but not limited to:

• Labor Market Data: Compensation is benchmarked against market data to ensure competitiveness.
• Experience: Years of relevant work experience.
• Education and Certifications: Level of education attained, including specialized certifications, credentials, completed apprenticeship programs or advanced training.
• Skills: Demonstrated proficiency in relevant skills and competencies.
• Geographic Location: Cost of living and market rates for the specific location.
• Internal Equity: Compensation is determined in a manner consistent with compensation ranges for similar roles within the organization.
• Budget and Grant Funding: Departmental budgets and any grant funding associated with the job position may impact the pay that can be offered.

Some jobs may also be eligible for performance-based incentives, bonuses, or commissions not reflected in the starting rate. Certain positions may also be eligible for shift differentials for work performed on evening, night, or weekend shifts.

In addition to our compensation for full-time and part-time (20 hours/week) job positions, HMH offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

HACKENSACK MERIDIAN HEALTH (HMH) IS AN EQUAL OPPORTUNITY EMPLOYER

All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information, refusal to submit to a genetic test or make available to an employer the results of a genetic test, atypical hereditary cellular or blood trait, national origin, nationality, ancestry, disability, marital status, liability for military service, or status as a protected veteran.

Our Network

Hackensack Meridian Health (HMH) is a Mandatory Influenza Vaccination Facility

As a courtesy to assist you in your job search, we would like to send your resume to other areas of our Hackensack Meridian Health network who may have current openings that fit your skills and experience.

Salary : $27