What are the responsibilities and job description for the CCC Customer Service Representative position at JF Petroleum Group?
Description
The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.
The schedule for this position will be in office, Saturday-Monday 6am-6pm.
Job Duties
The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including retail fueling stations, commercial and government fleets, and emergency power customers.
The schedule for this position will be in office, Saturday-Monday 6am-6pm.
Job Duties
- Direct requests and unresolved issues to the designated source.
- Keep records of customer interactions and transactions including inquiries, comments, and complaints.
- Respond promptly to customer’s inquiries.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Enter detailed notes obtained by phone calls and emails into ERP system.
- Input service requests with required billing and service information.
- Reassure information is accurate and comprehensive.
- Provide information on existing customer requests by phone, email, and web portals.
- Communicate and coordinate with internal departments (service, sales, distribution)
- Highschool Diploma or GED required
- Knowledge of customer service principles and practices; previous industry experience a plus
- Knowledge of relevant computer applications (Microsoft Word/Excel, familiarity with large-scale ERP systems, Microsoft Dynamics NAV is a plus
- Ability to type (40 WPM a plus)
- Knowledge of administrative procedures
- Numeric, oral and written language applications
- Must be able to meet company’s employment requirements, which includes passing a drug screen, criminal background check, and MVR, if driving for the company
- Physical Requirements: include occasional lifting/carrying of 10 pounds; visual acuity, speech and hearing; hand and eye coordination and manual dexterity necessary to operate a computer keyboard and basic office equipment. Subject to sitting, standing, reaching, walking, twisting, and kneeling to perform the essential functions. Working conditions are primarily inside an office environment. Prolonged periods sitting at a desk and working on a computer.
- Competitive pay
- 401(k) with company match
- Paid time off
- Paid holidays
- Health benefits (eligible 1st of the month following 30 days) including Medical, Vision, Dental, Disability
- Life insurance-company provided
- Bonus program eligibility
- Paid training for field personnel
- Uniforms provided for field personnel
- JF Petroleum Group is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual