Services for Older Refugees (SOR) Case Manager

Description

Overview and Purpose of Position

SOR Case Manager (CM) serves in coordination with other JVS staff and community partners to deliver culturally appropriate services for refugees and other eligible clients under the Services for Older Refugee (SOR) grants. Services are provided to clients with a goal of self-sufficiency. CM must be willing and able to contribute to a team approach to case management and adapt to frequent population, policy, and procedure change.

Client Focused

• Complete intake and assessment forms for all clients referred to the RSS or SOR program, or emergency walk-ins, as needed.
• Ensure clients are enrolled in all eligible programming.
• Refer clients to public services and other agencies as needed.
• Meet with clients on a regular basis to identify and address client concerns.
• Report problematic cases as early as possible for intervention.
• Serve as interpreter for clients on an as-needed basis.
• Participate in client outreach to identify individuals who are eligible for SOR and enroll them in programming.
• Participate in the development and implementation of classes geared toward client education in navigating complex systems.
• Follow and abide by all policies and regulations of case management and ethical standards.
  
  

Partners

• Seek, establish, and maintain collaborative relationships with internal and external service providers.
• Engage in follow-up with referrals to ensure that clients are actively engaged in services.
  
  

Reporting and Continuing Education

• Maintain all required documents in case files, including regular case notes.
• Submit information as requested for trimester reporting.
• Participate in regularly sharing client and program success stories.
• Attend regular webinars and/or training for continuing education.
• Perform other duties as assigned.
  
  

Requirements

Qualifications

• Combination of education and experience normally represented by an Associate’s degree in social work or human services preferred.
• Multi-lingual is strongly preferred in languages including Kinyarwanda, Somali, and Swahili.
• Minimum 2–3 years of work experience with immigrants, English language learners, and/or low-income populations. (Previous experience with refugees/immigrants strongly desired.)
• Experience providing case management or interpretation strongly preferred.
• Valid driver’s license with classification appropriate to operate JVS vehicles, valid auto insurance, and a clean driving record with no moving violations within the past three years.
  
  

Skills Needed

• Ability to work effectively in an environment that is multicultural and multilingual.
• Excellent interpersonal skills.
• Ability to prioritize tasks and delegate them when appropriate.
• Must have competent oral, written, and interpersonal skills.
• Strong time management skills with a proven ability to meet deadlines.
• Computer skills and proficiency in Word, Excel, and internet-based communication.
  
  

Working Conditions and Physical Effort

• Regular travel to community events, public service providers, and other service locations will be necessary. Use of a personal vehicle is required, with mileage reimbursement.
• Position requires frequent periods of sitting at a desk and working on a computer.
• Employees may experience exposure to temperature extremes when in training situations, in a car, and while traveling to contacts outside of the agency facility.
• Position requires frequent bending, squatting, sitting, standing, pulling, pushing, lifting, and moving items that may weigh up to 50 lbs.