Purpose/Scope of Responsibility          

1. To provide intensive case management and group programming to refugee services clients per guidelines of the Preferred Communities, Ukrainian Initial Services, Refugee Entrant Program, and Afghan Supplemental assistance grants. (https://www.acf.hhs.gov/orr/programs/refugees/rph). 
2. The Case Manager will play a crucial role in coordinating and facilitating group programming activities for our clients while also providing supervision and mentorship to interns within our organization. This position requires a strong understanding of counseling techniques, group dynamics, and the ability to work collaboratively with a diverse range of clients and colleagues.

Essential Duties and Responsibilities

1. Ensures that all Preferred Communities program requirements are met on time.
2. Collaborate with Preferred Communities Program Manager to ensure all reports (monthly, quarterly, annual) are completed and submitted in a timely manner. 
3. Provides intensive case management, including assessment, cultural orientation, daily interaction with clients and follow up.
4. Facilitate and coordinate group programming activities designed to meet the unique needs of our clients.
5. Conduct assessments to identify clients' group program preferences and needs and monitor and evaluate the effectiveness of group programs, making necessary adjustments for improved outcomes
6. Assess and create service plans with clients by obtaining relevant history, collecting and evaluating information, and providing appropriate referrals as needed. 
7. Works closely with clients on barrier removal, one-on-one and/or in group settings.
8. Maintains client-related documentation standards by preparing and completing in a timely manner all required records and reports for all assigned clients in all data management systems (Computerized case notes, Apricot and Unicentric documentation, etc.).
9. Maintains professional and technical knowledge by attending agency in-service programs, educational workshops, state and national trainings and conferences, reviewing professional publications and establishing personal networks.
10. Connect clients to external and internal resources to meet individual goals. 

Other Duties and Responsibilities

1. Meets client’s needs by participating in the planning for necessary services in the agency.
2. Shares professional knowledge with staff by seeking out professional development opportunities and sharing new learning with staff.
3. Establishes the agency as a credible service provider by presenting information at community events and workshops.
4. Supports agency operations by appropriately representing the agency in all forums and by demonstrating commitment to agency philosophy, mission, goals, policies and procedures.
5. Contributes to effective use of agency resources by identifying and implementing options for cost containment.
6. Uses time effectively by appropriately planning, organizing and scheduling required work hours to meet agency needs.
7. Demonstrates effective judgments by making appropriate decisions, as well as conducting and maintaining professional manners and appearance at all times.
8. Maintains safe and clean working environment by complying with health and safety guidelines.

1. Bachelor’s degree in Social Work (LL/LBSW) or a related field, and/or equivalent experience.
2. Experience in group programming.
3. Strong knowledge of counseling techniques and group dynamics.
4. Excellent interpersonal and communication skills.
5. Experience in supervising and mentoring interns is a preferred.
6. Strong organizational and time management skills.
7. Commitment to maintaining client confidentiality and ethical standards.
8. Knowledge of refugee populations and/or community service experience is advantageous
9. Computer competency
10. Excellent written and oral communication skills
11. Excellent data management and organizational skills
12. Language proficiency in Arabic, Spanish, Swahili, and/or Pashto is preferred but not required