Director of Home Care Operations

Job Summary:

The Director of Home Care Operations will lead the exciting launch and ongoing management of a new private duty home care program at CACS, a respected non-profit community-based organization. This is a rare opportunity to build something from the ground up—designing workflows, implementing systems, establishing compliance frameworks, and creating seamless coordination across departments. Working closely with Finance, HR, IT, and program leadership, the Director will develop efficient, accurate, and compliant billing, payroll, scheduling, and client service processes. This pivotal role offers the chance for a mission-driven operational leader to shape and scale a service model that delivers exceptional care, empowers staff to thrive, and makes a lasting impact on the community.

Key Responsibilities:

•Lead operational start-up activities for the private duty home care program, including establishingworkflows, processes, and procedures that align with organizational goals and regulatory requirements.

•Develop, document, and implement standardized operating procedures to ensure efficiency,compliance, and high-quality service delivery.

•Partner with Finance to design and oversee billing, invoicing, payroll, and accounts receivableprocesses that ensure accuracy and timeliness.

•Evaluate and integrate systems (e.g., scheduling, CRM, payroll, billing) to ensure seamless data flow,interoperability, and operational efficiency.

•Oversee onboarding and training for staff on new workflows, systems, and operational standards.

•Establish performance metrics and reporting mechanisms to monitor service delivery, operationalefficiency, and financial performance.

•Collaborate with leadership to align operational priorities with program growth targets and strategicobjectives.

•Ensure all operations meet compliance requirements for state Home Care Organization licensing, wage& hour laws, and applicable non-profit standards.

•Lead problem-solving efforts to address operational bottlenecks and continuously improve systems andprocesses.

•Serve as the primary operational liaison between the home care program and other departments (HR,Finance, IT, Compliance).

•Implements strategies to increase client admissions, retention and satisfaction.

•Identifies and assesses internal and external issues that affect the operation.

•Collaborates closely with the Director of Aging Services, overseeing office operations including staffing,client care, and administration, facilitating teamwork within the office.

•Participates in the development of the annual strategic plan with a focus on creating attainable revenue,gross profit, operating income, and client growth objectives.

•Ensures monthly and quarterly financial results meet or exceed goals.

•Provides effective and efficient oversight of Operations with optimal customer service, satisfaction andclient retention.

•Identifies and evaluates the risks to the company’s clients, staff and the integrity of the brand.

•Maintains a billing and collection process to ensure timely receivables.

•Works closely and collaboratively with the Director of Center on Aging Services to meet and exceedsales targets.

•Participate in on-call / after-hours rotation to support operations, client and team.

•Represents the organization at community activities to enhance the organization’s community profileand further business development opportunities.

Start-Up Phase Focus:

●Design and launch all operational workflows, ensuring each step of the client and caregiver journey isclearly defined, documented, and executable. This position will work closely and collaboratively withleadership.

●Ensure the systems of record provide the necessary operational support for scheduling, clientmanagement, billing and payroll functions.

●Build relationships across departments to establish communication and accountability processes thatsupport program growth.

●Implement quality assurance and compliance systems from the outset to ensure readiness for auditsand regulatory inspections.

●Recruit, onboard, and develop staff with a clear focus on aligning roles and responsibilities to the newlydesigned service model.

Qualifications:

Education:

•Bachelor’s degree in Business Administration, Health Care Management, or a related filed preferred butnot required

Experience:

•More importantly, 5-7 years of progressive leadership experience in home care, healthcare operations,or a related service industry.

•Proven track record in participating in launching or scaling a home care program or similar service linepreferred.

•Experience within a non-profit or community-based organization is highly desirable.

Skills & Competencies:

•Strong understanding of operational workflows in private duty home care, including scheduling, billing,payroll, and compliance.

•Demonstrated ability to design, implement, and optimize operational systems and processes.

•Financial acumen with experience in budgeting, cost control, and revenue cycle management.

•Proficiency in home care management software, CRM platforms, and integrated system solutions.

•Excellent leadership, communication, and team-building skills with the ability to foster cross-departmental collaboration.

•Strong problem-solving abilities and a continuous improvement mindset.

•In-depth knowledge of state and federal regulations governing Home Care Organizations, wage & hourlaws, and labor compliance.

Other Requirements:

●Ability to work on-site as needed and travel locally for meetings, industry events, client visits and clientassessments as needed.

●Participate in after hours on-call rotation.

●Commitment to the mission and values of Jewish Family Services of Silicon Valley a non-profitcommunity based organization.

Salary and Benefits:

Salary Range: $120,000 - $150,000, Full -Time, Monday to Friday, and In-Person. This position is full-time, exempt. The compensation is commensurate with the selected candidate's qualifications and experience. Benefits include medical, dental and vision care; company contributions to pension plan; optional 403b plan; generous paid time off; supportive colleagues; and a positive work environment in a spacious office. Jewish Family Services of Silicon Valley for Center for Aging & Caregiver Services is an equal opportunity employer and values diversity at all levels of the organization. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.