Development Manager

Company Description Jewish Family Service of Western Massachusetts (JFS), founded in 1915, is a community-based nonprofit dedicated to helping individuals and families build fulfilling, resilient lives. Rooted in Jewish values and welcoming people from all cultural and economic backgrounds, JFS provides comprehensive social services across Hampden, Hampshire, Franklin, and Berkshire counties. With a $9 million budget and over 100 staff members, the agency operates its main office in Springfield and an additional office in Pittsfield. Core program areas include Behavioral Health, Older Adult Services, Jewish Life Enrichment, New American refugee resettlement, Citizenship & Immigration services, and a robust volunteer program. Team members at JFS contribute to life-changing support for immigrants, older adults, families, and the broader Jewish and regional communities.

Overview

The Development Manager position requires a highly organized person able to work effectively and closely with the Board and staff leadership to create and execute a cohesive development strategy. The successful candidate will be motivated to provide high quality leadership to meet the agency’s annual fund raising and capital campaign goals, and will display initiative and integrity combined with a dedication to the values and mission of the organization. This role will include oversight of donor management, donor cultivation and direct solicitation, communications, and event coordination. Join us to make a lasting impact while working in an energetic environment that values creativity, collaboration, and strategic thinking.

Responsibilities

• Ongoing oversight and maintenance of the donor database and processes for communications, including acknowledgements, personalized thank you letters, and alerting the CEO of important donor information in a timely manner
• Monthly and Annual reconciliation of donor database with Finance Department’s records
• Process tribute giving to meet the donor’s intentions and deliver maximum hospitality and customer service
• Provide donor reports as needed for the CEO or other agency leadership
• Execute timely pledge payment communications
• Coordinate fundraising campaigns and fundraising events
• Coordinate effective direct mail solicitations
• Lead direct, in-person donor solicitations, in partnership with the CEO
• Identify, cultivate, and steward donors, including scheduling and conducting one-on-one donor meetings
• Staff the Development Committee
• Support communications through community newsletters

Performance Criteria

• Able to develop a cohesive strategy in partnership with stakeholders and execute a shared vision of a holistic development program
• Able to effectively communicate with key constituents in keeping with the agency’s goals and objectives
• Able to maintain an up to date, accurate donor database
• Able to coordinate and organize the agency’s fund development efforts
• Able to establish strong, appropriate, good working relationships with staff, volunteers, donors and the general community to enhance the agency's performance and image
• Time management, prioritizing, triaging and meeting deadlines
• Commitment to the organizational mission and values

Qualifications

• Bachelor’s Degree from an accredited school or equivelant experience
• Excellent creative, communication and organizational skills
• Strong oral and written communciation skills
• Demonstrated skills, knowledge and experience in fund development programs
• Experience with proven success supporting development efforts
• Experience cultivating, soliciting, and stewarding major donors
• Proficiency in MS Office suite and database management
• Ability to work in cross functional team environment
• Demonstrated ability to work effectively with leadership
• Ability to effectively multi-task and manage more than one project at a time
• Demonstrated ability to perform job responsibilities
• Familiarity with Jewish traditions and/or multi-cultural understanding