Resource Navigation Program Manager

Position Title: Resource Navigation Program Manager

Organization: Jewish Family Service of San Diego

Department: Access and Resource Navigation

Position Type: Full-Time (37.5 hours/week), Exempt

Work Setting: Fully Onsite

Reports To: Director of Aging and Resource Navigation

Pay Range: $72,150 - $75,000/year

Total Compensation:  

In addition to standard pay, compensation for this position includes:

• Comprehensive, low-cost healthcare coverage for employees
• Generous employer 401(k) contributions
• Employer-covered life insurance

Time Away from Work:

Being able to take time away from work is critical in bringing your best self to work. Time off benefits for this position include:

• Paid vacation time and sick leave
• 15 paid holidays, including Federal and Jewish holidays (as long as the holiday lands on a normal scheduled work day), and floating holidays
• 2 Wellness Days to be taken any time during the year to support employees’ mental wellness

Position Overview: 

JFS is looking for a compassionate, mission-driven individual to join the Resource Navigation team as the Resource Navigation Program Manager. In this role, you have the opportunity to use your leadership and supervisory skills to oversee the daily operations of the Resource Navigation team, using your experience to make a meaningful difference in your community and help change lives across San Diego. The Resource Navigation Program Manager plays an integral role on the team and supports the entire agency by providing day-to-day oversight to the team that provides financial assistance and supports to stabilize families in the community.  This position reports directly to the Director of Aging and Resource Navigation and works closely with the entire Nutrition and Aging Services Division.

Responsibilities:

Program Oversight and Leadership

• Oversee program operations, including service delivery, quality assurance, compliance, and client outcomes
• Develop, implement, and monitor program policies, workflows, and performance metrics
• Ensure program meets contractual requirements and program goals
• Ensure timely and accurate processing of financial assistance applications and payments
• Monitor service delivery to ensure client-centered, trauma-informed, and equitable practices
• Collaborate with other JFS departments for grants, budgets, referrals, marketing, etc
• Develop and present training when needed; organize and bring in outside trainers
• Within approximately six months, this role will assume supervisory responsibilities for the ACCESS team, including oversight of daily operations, staff support, and integration of call center workflows with JFS services

Staff Supervision

• Recruit, train, supervise, and evaluate case managers and support staff
• Provide coaching, case consultation, and professional development
• Lead and conduct team meetings
• Support staff in crisis response, complex cases, and boundary‑setting
• Train staff on best practices in resource navigation, prevention, financial assistance processing, documentation, and equity
• Approve employee timesheets, manage day-to-day schedules, and review staff’s caseload of active client participants and documentation
• As needed, carry a small caseload of clients

Data, Reporting & Compliance

• Ensure accurate data entry, case documentation, and record maintenance
• Prepare monthly grant invoices as well as monthly, quarterly, and annual reports for funders and senior leadership
• Monitor program fidelity to evidence‑based models and best practices
• Maintain compliance with audits, grants, and regulatory requirements

Community Engagement & Partnerships

• Build collaborative relationships with community partners, government agencies, healthcare organizations, and referral sources
• Represent the program at meetings, community events, and coalitions

Skills/Experience/Abilities That Are a Must-Have:

• Experience managing and supervising staff
• Strong knowledge of community resources, social services, and case management best practices
• Spanish-speaking or ability to use a translator
• Detail-oriented and conscientious documentation to ensure contract compliance
• Understanding of the low-income population and the ability to model trauma-informed care
• Experience working with clients in crisis and setting limits when appropriate
• Ability to show an unconditional positive regard for clients who turn to JFS for support
• Strong written and verbal communication skills

Skills/Abilities We’d Like You to Have:

• Preferred master’s degree in social work; Licensure as Clinical Social Worker for Enhanced Care Management client treatment plans

Physical Requirements:

• Stand, walk and use hands and arms to use a keyboard, handle papers, and reach for the phone
• Occasionally climb or balance, stoop, kneel, crouch or crawl
• Occasionally lift and/or move up to twenty pounds
• Sit or stand for extended periods of time
• Use a computer, keyboard, monitors, and headset for meetings, phone calls, and data documentation
• Complete phone calls at desk, lasting from 5-30 minutes

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. 

Important Notice:

Please submit your resume and cover letter on your application.

Incomplete submissions will not be considered. Please, no phone calls. Please, principals only. Please, local candidates only (relocation is not provided).

About Jewish Family Service of San Diego
Jewish Family Service of San Diego is a client-centered, impact-driven organization working to build a stronger, more resilient community.  For over 100 years, Jewish Family Service has been a trusted resource for the entire community, offering an array of services that are always life-changing, and often life-saving.  At Jewish Family Service, we believe our employees are the backbone of our Agency.  We strive to ensure that each employee is treated with dignity and respect.  Our goal is your success.  Come work at JFS and be our partner in Moving Forward Together.  To learn more about JFS, please visit jfssd.org. 

*Jewish Family Service is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Salary : $72,150 - $75,000