Housing Stability Programs Manager

Job Type

Full-time

Description

Salary: $27.00 - $32.00 per hour

This full-time position is nonexempt and eligible for benefits.

COVID-19 considerations:

Must be fully vaccinated for COVID-19 (proof required), subject to legally required exemptions.

This position integrates intake, case management, housing navigation, and payment processing to support individuals and families in achieving housing stability. This role serves as a central point of contact for clients, providing assessments, referrals, and direct assistance. Responsibilities include processing payments on clients' behalf, guiding them in navigating resources, and delivering trauma-informed case management services. This role requires building strong relationships with landlords, community partners, and clients while ensuring compliance with program guidelines and documentation standards.

Essential Functions:

• Provides information and referrals to clients.
• Conducts client intake and eligibility assessments.
• Develops, implements, monitors, and modifies service plans with clients.
• Provides crisis intervention and supportive services to assist clients in reaching housing stability goals.
• Inputs client information into databases as required.
• Requests financial approval for program services based on an assessment of need and the availability of resources.
• Maintains accurate case records; documents client contacts and progress to ensure accountability.
• Allows new staff and interns to shadow and to sit in with client appointments.
• Works to ensure proper completion of paperwork and adherence to grant eligibility.
• Assists with reporting as needed by providing client testimonies.
• Collaborates with community partner agencies.
• Participates in other funder-required committees/workgroups as needed.
• Participates in staff trainings as required.
• Uses creativity and innovation in service delivery.
• Maintains confidentiality of client and agency information.
• Becomes familiar with and navigates assistance through all grants and funding currently being utilized by JFS.
• Assists with special department programs.
• Other duties as assigned.
  
  

Requirements

Qualifications:

Education/Experience:

• Preferred bachelor's degree in social work, related field, or equivalent work experience.
• Preferred three plus years’ experience as a Social Case Worker for a public or private agency.
  
  

Other:

• Knowledge and understanding of the Denver metro area resources is preferred.
• Bilingual in Spanish is strongly desired.
• Strong communication, organizational, and interpersonal skills.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Ability to multitask in a fast-paced environment.
• Must be proficient in Microsoft Office Software.
• A valid driver’s license, access to reliable transportation, and proof of auto insurance are required. Employees must maintain a driving record that meets agency insurance requirements and be able to travel to multiple sites or community locations as part of regular job duties. Mileage reimbursement is provided in accordance with agency policy.
• Must be willing to meet with clients in their homes or other locations.
  
  

Certification/Licensing:

• None.
  
  

Supervisory Responsibilities:

• None.
  
  

Work Environment:

• Off-Site & In-Office Position: Work primarily takes place in the community with occasional requirements to be at the home office at 3201 South Tamarac Dr., Denver 80231. Work hours are generally during regular business hours, with occasional flexibility required to support agency needs.
• Essential physical requirements: Frequent sitting and typing. While performing the duties of this job, the employee is regularly required to use standard office equipment. The employee is regularly required to travel between sites, communicate effectively, and use standard mobile equipment.
• Physical effort/lifting: The employee may occasionally be required to lift up to 10 pounds.
• If requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
  
  

JFS EEO Statement: JFS is dedicated to the principles of equal employment opportunity in any term, condition, or privilege of employment. JFS does not discriminate against applicants or employees based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military status, or any other status protected by federal, state, or local law.

Agency Overview:

JFS is a nonprofit human services organization that serves anyone in need, regardless of their circumstances or religious beliefs. We believe in a shared responsibility to support impactful changes throughout our community.

Founded 154 years ago, we offer more than 30 programs and services, including food security, housing stability, mental health counseling, aging care, employment support, disability services, and farming. JFS takes a holistic approach, assessing the various needs of the individual or family and providing the appropriate services, all from one organization.

We continuously evaluate the evolving challenges of our community and adapt or develop programs that respond to the resulting needs.

JFS offers competitive pay and benefits, including medical, dental, vision, health savings account, flexible spending account, Legal/ID Theft, supplemental insurances, agency-paid Life/LTD, Employee Assistance Programs, 401(k), 16 paid holidays, and a generous leave program.