Home Health Scheduling Coordinator

Job Summary 

The Staffing Coordinator is responsible for scheduling of the home health aides and performing the care coordination activities that facilitate the home health agency operations.  Major areas of responsibility include coordinating employee schedules with client service needs, processing referrals, and assisting with the intake process.  Promotes interdisciplinary team communications to ensure the care and services are delivered as ordered. 

Job Responsibilities 

1. Assists the Case Managers from (JFS) in the promotion, delivery, and coordination of home health services by conferring with the members of the home health care team, as assigned, receiving patient referrals, and assisting the RN Supervisor in coordinating licensed professionals to complete the initial patient assessment. 
2. Obtains authorizations for care and facilitates the client’s plan of care.
3. Assists and monitors the delivery of patient care services including:

1. Ensuring the frequency of services delivered coincides with JFS P.O.
2. Monitoring patient and family satisfaction with services delivered (Weekly Calls)
3. Monitoring the activity of the HHA/CNA/HM, ensuring all care and services are provided pursuant to the plan of care and with appropriate authorization, as may be required. 

1. Contacts clients to initiate services and schedule services as directed.  Continue ongoing communication with clients and/or family members to ensure the quality of care is being met. 
2. Meets weekly with the Manager of Professional Service to review Client Trackers and Utilization Reports for assigned clients and staff to confirm that services are being performed effectively. 
3. Maintains accurate computerized records/documentation for each client and caregiver.
4. As requested, participate in staff meetings, in-services, and performance improvement activities. 
5. Verify with the Lead Client Service Advocate that time sheets and schedules are monitored for accuracy of time worked, overtime, and mileage. Documents a pre-check of time sheets to confirm accuracy in the software system. Reconciles timesheets with the Lead Client Service Advocate and Billing Department for billing and payroll submission. 
6. Facilitates plans for the client’s discharge from service and assists with the final coordination of care activities to ensure discharge occurs as ordered. 
7. Participates in on-call activities and responds to unexpected scheduling problems during after-hours, office closings, and holiday schedules. 
8. Performs other duties as assigned by the Senior Service Advocate, Manager of Professional Services, and RN Supervisor to facilitate the delivery of services. Report all issues to the Lead Service Advocate and Manager of Professional Services. 
9. Adheres to company work standards, agency policies, and procedures; maintains client records for confidentiality as per HIPAA- HITECH guidelines.
10. Participates in the Performance Improvement (PI) program when requested to ensure effective implementation of the PI program goals.

Notice: Background screening via the Florida Care Provider Background Screening Clearinghouse is required for this position. Visit https://info.flclearinghouse.com for details and screening instructions.

Generous Benefits Package including paid holidays, PTO, and health benefits.

Qualifications 

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Education and Licensure:

High School Graduate or GED preferred.

Experience

A minimum of one year of personal care experience is required, verifiable through work references. One year of experience as a home health scheduler is preferred.

Knowledge and Skills

Bilingual (English/Russian) is required. Effective written and verbal communication skills and interpersonal skills. Successful ability to negotiate conflict. Effective organizational skills with attention to accuracy, detail, and follow-up. On-call availability. Basic computer knowledge is required.  Must be able to be punctual and arrive at the client's home on time.