Home Health Caregiver Scheduler

Job Responsibilities

1. Assists the Case Managers from (JFS) in the promotion, delivery, and coordination of home health services by conferring with the members of the home health care team, as assigned, receiving patient referrals, and assisting the RN Supervisor in coordinating licensed professionals to complete the initial patient assessment.
2. Obtains authorizations for care and facilitates the client’s plan of care.
3. Assists and monitors the delivery of patient care services including:

1. Ensuring the frequency of services delivered coincides with JFS P.O.
2. Monitoring patient and family satisfaction with services delivered (Weekly Calls)
3. Monitoring the activity of the HHA/CNA/HM, ensuring all care and services are provided pursuant to the plan of care and with appropriate authorization, as may be required.

1. Contacts clients to initiate services and schedule services as directed.  Continue ongoing communication with clients and/or family members to ensure the quality of care is being met.
2. Meets weekly with the Manager of Professional Service to review Client Trackers and Utilization Reports for assigned clients and staff to confirm that services are being performed effectively.
3. Maintains accurate computerized records/documentation for each client and caregiver.
4. As requested, participate in staff meetings, in-services, and performance improvement activities.
5. Verify with the Lead Client Service Advocate that time sheets and schedules are monitored for accuracy of time worked, overtime, and mileage. Documents a pre-check of time sheets to confirm accuracy in the software system. Reconciles timesheets with the Lead Client Service Advocate and Billing Department for billing and payroll submission.
6. Facilitates plans for the client’s discharge from service and assists with the final coordination of care activities to ensure discharge occurs as ordered.
7. Participates in on-call activities and responds to unexpected scheduling problems during after-hours, office closings, and holiday schedules.
8. Performs other duties as assigned by the Senior Service Advocate, Manager of Professional Services, and RN Supervisor to facilitate the delivery of services. Report all issues to the Lead Service Advocate and Manager of Professional Services.
9. Adheres to company work standards, agency policies, and procedures; maintenance of client records for confidentiality as per HIPAA- HITECH guidelines.
10. Participates in the Performance Improvement (PI) program when requested to ensure effective implementation of the PI program goals.

Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Licensure:

High School Graduate or GED preferred.

Experience

A minimum of one year of personal care experience is required, verifiable through work references, and must complete the agency’s employment and competency process.

Knowledge and Skills

Bilingual (English/Spanish) or (English/Russian) preferred. Effective written and verbal communication skills and interpersonal skills. Successful ability to negotiate conflict. Effective organizational skills with attention to accuracy, detail, and follow-up. On-call availability. Basic computer knowledge is required.  Must be able to be punctual and arrive at the client's home on time.

Generous benefits and PTO Policy.
In compliance with Florida law, applicants offered conditional employment will be required to undergo Level 2 background screening through the Florida Care Provider Background Screening Clearinghouse. Learn more and access the Clearinghouse: https://info.flclearinghouse.com [info.flclearinghouse.com].