Adult Case Manager (West Valley)

Adult SMI Case Manager: The Adult Case Manager (ACM) provides ongoing case management services to members designated as Seriously Mentally Ill (SMI) who are receiving ongoing behavioral healthcare.

• Performs duties out in the community and is expected to provide transportation, when necessary, to members and coordinate transportation services, as appropriate.


• Coordinates services for behavioral health and coordination of care with physical health care providers.


• Maintains communication, coordination, and connections with all Clinical Team participants.


• Ensures implementation of “transition to adulthood” referrals.


• Understands and navigates the rights of the patient regarding access to treatment, appeals, and complaint processes instituted by the Mercy Care RBHA.


• Communicates with other staff as necessary to ensure coordination and follow-through for clients needing primary care services.


• Performs out-of-office case management services and administrative tasks in accordance with agency procedures and the Arizona Principles for working with SMI clinical teams.

• Minimum High School Diploma and quality experience in the behavioral-health field; Bachelor's Degree in a human services field preferred.


• Working knowledge of common and uncommon mental & behavioral health disorders, including Schizophrenia, Bipolar Disorder, Major Depressive Disorder, PTSD, Personality Disorders, Substance Abuse Disorders, etc.


• Ability to acquire a Level 1 Fingerprint Clearance Card, without restrictions


• AZ Driver's License and Valid Auto Insurance


• MVR matching JFCS driving guidelines


• Reliable Transportation


• Spanish-English bilingual preferred; Pay Differential offered.

Benefits of Working with JFCS:

• Lucrative Performance Bonuses Per Quarter, in addition to normal salary.


• Bilingual (Spanish-English) Salary Differential.


• Professional development and career growth opportunities.


• Generous paid time-off / sick time allocations


• Comprehensive Employee Benefits package, including medical, vision, dental, & more.


• Wellness Coaching


• Employee Assistance Program


• Eligibility for Loan Forgiveness Programs in many positions.