VISITATION SPECIALIST

Position Purpose:

The Visitation Specialist provides oversight to children, parents and families who meet for supervised visitation.  The primary function of the position is to ensure the safety and well-being of the child(ren) during supervised visitation and to provide professional-level observation during the visit, documenting the interaction according to Agency-developed guidelines.

Minimum Qualifications:

Education: High school diploma or equivalent; AA or BA Degree seeking student preferred

Experience: 1 years office/administrative experience; Case management experience preferred

Licensure, Certification, and/or Registration: Requires criminal background checks, in addition to a driving record check.  Must have vehicle maintained in very good condition with certified maintenance records.  Must have current vehicle insurance, as well as a valid driver’s license and both must be maintained at all times.

Essential Job Functions: 

• Receive unit requests for parent/child visitation and schedules those visits with the caregiver(s) and parent(s). Works closely with the Agency transporters and their Supervisor to ensure transportation is arranged and the room is booked. 
• Ensure the safety and well-being of each child during visitation at a JFCS facility or other designated location.
• Ensure that the visitation sites are conducive to enhancing the visitation experience for families and children; this includes having age-appropriate toys and supplies, as well as having a safe and sanitary space to visit.
• Display effective public contact skills, cultural sensitivity, and respect in all interactions.
• Observe and documents visitation proceedings in an objective manner and without bias in accordance with the judicial system and Agency guidelines.
• Should a crisis arise, intervene appropriately.  Complete and submit a critical incident report within established time frame, according to the notification process.
• Attend Agency meetings as requested and appropriate. 
• Maintain mileage log and documentation in a timely manner to receive authorized travel reimbursement for services provided. 
• Assist with transporting for visitation, as needed.
• Maintain a weekly online calendar documenting assignments.
• Maintain the highest level of client confidentiality.
• Will be expected to complete other tasks upon visitations cancelling, in addition to other duties as assigned.