Clinical Match Specialist

To apply please send a resume and cover letter to Stacey Schneiderman, Stacey@jbbbs.org

Jewish Big Brothers Big Sisters of Greater Boston

Jewish Big Brothers Big Sisters of Greater Boston (JBBBS) believes that everyone deserves a friend or mentor who can make a transformative and lasting impact on their lives. Guided by Jewish values, our programs are open to anyone who qualifies for our services or wishes to volunteer and be part of our mission to heal the world. JBBBS offers two main programs that deliver on this life-changing impact – The Children's Mentorship Program and The Friend 2 Friend Program.

The Friend 2 Friend Program pairs adults with disabilities with Volunteer Friends who offer companionship and friendship. These programs aim to foster a sense of community with a focus on Jewish programming.

The success of JBBBS' matches relies on the dedication and hard work of our volunteers. Each match is supported by clinical match specialists who ensure that the needs of the entire family are met.

Job Title: Clinical Match Specialist 

Reports to: Vice president of Adult Programming (Friend2Friend) 

Location: Hybrid 

FLSA Status: Exempt 

Employment type: Full-time 

Summary

The Clinical Match Specialist (CMS) in our Friend2Friend Program is responsible for interviewing, assessing, matching and supporting the matches in the one-to-one companionship program. The CMS will ensure safety, promote positive impacts, foster constructive and satisfying relationships and cultivate a strong sense of affiliation with Jewish Big Brothers Big Sisters of Greater Boston.

Responsibilities:

Enrollment and Assessment:

• Conduct volunteer enrollment intakes
• Conduct participant enrollment intakes
• Prepare written assessments and recommendations based on interviews of volunteers and children/families. 
• Complete 4-6 assessments per month

 Match Support:

• Create safe and appropriate match relationships based on a current pool of volunteers and participants.
• Support a caseload of minimum 50 matches including 90-110 contacts a month (per mentoring group)
• Conduct Match Introduction Meetings for new matches, match intervention meetings, and other meetings as needed with match parties.
• Conduct regularly scheduled and timely Match Support contacts (either in person or through phone or electronic contact) with the volunteers and participants in order to ascertain safety, match relationship development, and volunteer satisfaction are fulfilled. Identify and address potential problems and barriers as early as possible.
• Document comprehensive written summaries of all match support contacts in real-time, web-based contact management software.
• Monitor and meet metrics for enrollment and match support goals for length and customer satisfaction.
• Conduct exit interviews with all parties at match closure. Assess reasons for match closure and re-match/re-engagement potential and conduct re-assessments accordingly.
• Maintain accurate files and documentation on all volunteers (including updated contacts) and participants

Other

• Participates and plans events for programs
• Support additional projects, as determined in collaboration with supervisor (e.g., mentor training, constituent newsletters, community events, client outreach etc.)
• Collaborate and share information and resources with other agency staff and management.
• Work closely with Volunteer Outreach to help with events and provide updated information on what is needed for volunteers.
• Other duties as assigned

Supervisory Responsibilities: There are no supervisory responsibilities associated with this position. 

Qualifications Include:

• Master's degree in social services, human services or related field preferred. 
• Minimum 2-3 years of experience working with individuals with disabilities or a related field.
• Assessment, case management and/or relationship development experience with special needs populations (and preferably with volunteers as well).
• Ability to work efficiently, effectively, and sensitively with confidential information.
• Excellent oral and written communication skills.
• Ability to work both in a team and independently, to exercise good judgment, make sound decisions & problem solve.
• Collaborative workstyle with strong interpersonal skills
• A strong commitment to quality and results
• Strong computer skills: proficiency in Microsoft Office and internet-based applications
• Reliable transportation, valid driver’s license, state-required auto insurance minimums and willingness to travel as necessitated by job responsibilities.
• Ability and willingness to flex work hours for program event or meeting with constituents on weekends or weeknight evenings. 

Compensation and Benefits

• Salary Range: $50,000 to $55,000, commensurate with experience.
• Benefits: medical, dental and vision coverage

Physical Requirements and Working Environment:

• Required to sit at a workstation/computer for extended periods of time and keyboard for prolonged periods of time; ability to perform repetitive motion tasks.
• This role is performed in a hybrid remote/ office environment. The noise level in this setting is usually quiet to moderate (i.e., business office with computers, phones, and printers, etc.). Office space is shared with some shared offices and/or shared desk spaces. 
• Working some nights and weekends is anticipated. No work travel is anticipated. 

The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Disclaimer

The above statements are intended to describe the general nature and complexity of the work being performed by personnel assigned to this classification, and do not represent an exhaustive list of all tasks, duties, and responsibilities required of personnel assigned to this position.