Case Manager

As a Case Manager, you’ll play an important role in supporting older adults by connecting them with essential benefits, services, resources, and programs. You’ll provide Information and Referral and Case Assistance services both in person and remotely, helping participants navigate available resources and advocating for their needs so they can maintain their health, independence, and quality of life.

Shift Schedule:

Monday–Friday: 8:00 AM – 4:00 PM

Hours Per Week:

35

🌟 Why You'll Love Working at JASA

JASA is one of New York City's largest and most trusted nonprofit organizations serving older adults. Every day, our team helps thousands of New Yorkers age with dignity, independence, and connection to their communities.

Top Reasons to Join Us

Make a Meaningful Impact

• Help older adults access essential benefits, services, and community resources.
• Advocate for participants and help them navigate complex systems and available programs.
• Make a direct impact on the health, safety, independence, and well-being of older adults.

Meaningful & Varied Work

• Provide both in-person and remote Information and Referral and Case Assistance services.
• Support participants with a wide range of needs, including benefits, healthcare, housing, transportation, homecare, and emergency assistance.
• Facilitate community education and support groups.
• Respond to participant crises and connect individuals with appropriate resources and services.

Collaborative & Supportive Environment

• Work closely with program staff, community organizations, and service providers.
• Build relationships with community partners to help meet the needs of older adults.
• Participate in staff meetings, trainings, and professional development opportunities.
• Be part of a mission-driven organization that values compassion, respect, teamwork, and accountability.

About the Role

Under the supervision of the Program Director of the Older Adult Center, the Case Manager provides Information and Referral and Case Assistance services to participants at the center, both in person and remotely.

The Case Manager assesses participant needs, provides information about available services and benefits, assists with applications and referrals, advocates on behalf of participants, and helps connect older adults with appropriate community resources.

What You'll Be Doing

Information, Referral & Case Assistance

• Provide participants with information about health, welfare, education, social, recreational, and other services available to older adults.
• Assess and screen participant eligibility for appropriate benefits and entitlements.
• Assist participants with applications for benefits and entitlements.
• Advocate on behalf of participants to help secure appropriate benefits and services.
• Explain and interpret JASA programs and available services to participants.

Service Coordination & Advocacy

• Assist participants with arranging and accessing services, including:
  • Transportation
  • Homecare services
  • Home-delivered meals
  • Public assistance
  • Medicare and Medicaid
  • Emergency cash relief
  • Legal services
  • Protective services
  • Vocational placement
  • Medical and psychiatric examinations and therapy
  • Housing
  • Other appropriate community-based services
• Work closely with community organizations and service providers to address participant needs.
• Help participants navigate available resources and advocate for appropriate services.

Participant Support & Education

• Conduct community education activities and support groups.
• Provide guidance and assistance to participants experiencing challenging circumstances.
• Inform the supervisor of crisis situations or circumstances requiring additional guidance or intervention.
• Participate in trainings, unit meetings, and other professional development activities.
• Promote awareness and understanding of JASA programs and services.

Documentation & Administrative Responsibilities

• Maintain complete and accurate case records.
• Prepare required reports and statistics.
• Utilize secure electronic databases and program-specific software as required.
• Maintain confidentiality and appropriate documentation of participant services.
• Perform other related duties and assignments as requested.

Emergency & Program Support

• Participate in coverage of "Cooling Center Hours," "Make-Up Days," and other necessary responses for older adult center members when ordered by City funders.
• Be available to work extended hours during the week or weekends when required for emergency operations or other necessary program responses.

What You'll Need

Education

• Graduate of an accredited college or university with a B.S.W., B.A., or B.S. degree.

Experience

• Prior experience providing case management, social services, information and referral, benefits assistance, or related services is preferred.
• Some prior group leadership experience is preferred.
• Experience working with older adults or within a community-based social services environment is a plus.

Skills & Competencies

• Strong oral and written communication skills, including effective record-keeping abilities.
• Ability to read, write, speak, and understand English.
• Computer literate, with the ability to learn and utilize program-specific software and secure electronic databases.
• Strong interpersonal and organizational skills.
• Ability to communicate effectively with older adults, families, community organizations, and service providers.
• Ability to work independently while also functioning effectively as part of a team.
• Strong advocacy, problem-solving, and resource-navigation skills.
• Ability to recognize crisis situations and seek appropriate supervisory guidance.
• Understanding and appreciation of the roles of race, religion, ethnicity, sexual orientation, and individual values as they relate to serving clients and families.
• Knowledge of Spanish, Russian, or Chinese dialects may be helpful.

Schedule & Availability

• Monday–Friday, 8:00 AM–4:00 PM.
• Must be available to participate in "Cooling Center Hours," "Make-Up Days," or other necessary responses for older adult center members when required by City funders.
• Emergency or special program responses may require extended weekday hours or weekend availability.

Benefits at a Glance

JASA offers a comprehensive benefits package designed to support your well-being and future.

Health & Wellness

• Medical, Dental, and Vision coverage options
• Employee Wellness Programs (fitness initiatives and mental health support)
• Employee Assistance Program (EAP)

Retirement Savings

• 403(b) retirement plan

Generous Time Off

• Paid vacation time
• Holidays and floating holidays
• Paid time off for work-life balance

Professional Development

• Training and continuing education opportunities
• Career growth within the organization

Employee Recognition

• Employee recognition programs celebrating contributions and achievements

EEO Statement

JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.