Senior Manager/Director of Retail Growth, Business Strategy, & Analytics

Position Summary

The primary responsibility in this role is supporting the Strategy team’s mandate to provide timely, insightful and actionable data-driven recommendations to drive JTV’s growth and profitability.

This role is the critical link between complex retail data (sales, inventory, customer behavior, operations) and strategic business action. The ideal candidate will have the ability to inform executive-level decision-making, using data-driven insights, compelling data visualizations and critical thinking to solve problems in partnership with planning, merchandising, marketing, and operations teams.

Problem Solving and Opportunity Identification:

• Identify growth and profit improvement opportunities by providing insightful analysis and making compelling recommendations to senior management
• Serve as the subject matter expert on key retail performance indicators (KPIs) such as sell-through, inventory turnover, margin, basket size, and customer lifetime value
• Lead root cause analysis on shifts in business performance (e.g., unexpected dips in category sales or channel performance), articulating the "why" and proposing solutions.
• Conduct research and analysis on internal and external environment and provide business and competitive intelligence and insights
• Analyze data with an investigative mindset using a hypothesis-driven approach to identify opportunities for change

Financial Modeling and Quantification:

• Identify the key drivers of strategic initiatives and develop presentations that are shared with executive team
• Actively participate in strategic planning, translating business questions into analytical frameworks and, conversely, translating analytical findings back into clear, actionable business recommendations for leadership
• Mine corporate data related to customers, merchandising categories, capital productivity, marketing and overall operational performance
• Assist in developing business cases for strategic initiatives and financial modeling related to investment payoff, which is reviewed in executive committee meetings
• Conduct ad hoc and pro forma / “what if “ analyses in support of potential decisions

Data Science, Advanced Analytics and Visualization:

• Develop advanced analytical models (e.g., multi-variate regression, forecasting and time series, lifetime value, etc.) to support business outcomes and assess the potential impact of strategic initiatives.
• Maintain ongoing reporting and measurement processes (e.g., MMM, MTA, etc.) to enhance quality and efficiency of future decision making
• Partner with Data Engineering and IT teams to ensure the integrity, accuracy, and accessibility of data used in analysis

Problem Solving and Opportunity Identification:

• Identify growth and profit improvement opportunities by providing insightful analysis and making compelling recommendations to senior management
• Serve as the subject matter expert on key retail performance indicators (KPIs) such as sell-through, inventory turnover, margin, basket size, and customer lifetime value
• Lead root cause analysis on shifts in business performance (e.g., unexpected dips in category sales or channel performance), articulating the "why" and proposing solutions.
• Conduct research and analysis on internal and external environment and provide business and competitive intelligence and insights
• Analyze data with an investigative mindset using a hypothesis-driven approach to identify opportunities for change

Financial Modeling and Quantification:

• Identify the key drivers of strategic initiatives and develop presentations that are shared with executive team
• Actively participate in strategic planning, translating business questions into analytical frameworks and, conversely, translating analytical findings back into clear, actionable business recommendations for leadership
• Mine corporate data related to customers, merchandising categories, capital productivity, marketing and overall operational performance
• Assist in developing business cases for strategic initiatives and financial modeling related to investment payoff, which is reviewed in executive committee meetings
• Conduct ad hoc and pro forma / “what if “ analyses in support of potential decisions

Data Science, Advanced Analytics and Visualization:

• Develop advanced analytical models (e.g., multi-variate regression, forecasting and time series, lifetime value, etc.) to support business outcomes and assess the potential impact of strategic initiatives.
• Maintain ongoing reporting and measurement processes (e.g., MMM, MTA, etc.) to enhance quality and efficiency of future decision making
• Partner with Data Engineering and IT teams to ensure the integrity, accuracy, and accessibility of data used in analysis
• Design, develop, and maintain best-in-class interactive dashboards partnering with IT on tools such as Tableau, Power BI, or similar platforms. Focus will be on the thought process behind the visualization—ensuring clarity, eliminating noise, and directing the user's eye to the key insight

Measurement and Reporting:

• Setup initial testing plans for pilots/tests. Partner with business units such as, marketing and e-commerce teams, to design and visualize the results of A/B tests, ensuring test outcomes are clearly understood and integrated into future strategy.
• Use advanced statistical techniques to select test vs. control cohorts
• Identify metrics that measure performance and response
• Use multivariate regression and other statistical techniques to measure impact on profitability/growth
• Develop scorecard system to measure results. Track results against the key drivers of financial performance for specific strategy initiatives. Incorporate measurements from pilots/tests into operating plan
• Present complex analytical findings to non-technical stakeholders in a clear, concise, and persuasive manner. This includes structuring presentations and narratives that lead the audience from data point to business conclusion.

Education and Qualifications:

Education:

• A bachelor’s degree in a quantitative discipline (such as engineering, mathematics/statistics, or economics) from a top-tier educational institution

Experience:

• Minimum 1-3 years prior experience in Corporate Strategy, Retail Strategy, Strategy Management or Corporate Strategy which is inter-changeable with top-tier strategy consulting firm experience.
• Preferred but not required 2 years of experience at a consulting firm such as McKinsey & Company, Bain & Company, Boston Consulting Group, etc.
• Experience in the Retail industry preferred, but not required

Skills and Abilities:

• Structured & Logical Thinking - The ability to understand the implications of strategic analysis, and to make strong, well supported recommendations
• Analytical Rigor - Proven capability for conducting and managing quantitative strategic analysis. Proficiency with large, complex datasets. Expert-level experience with a major data visualization tool (e.g., Tableau, Power BI). Proficiency in Excel (VBA/advanced functions a plus). Background in basic Statistics preferred
• Cross-functional partnerships - Ability to build and nurture strong inter-personal and cross-functional partnerships.
• Powerful Communication - Ability to communicate effectively and succinctly, both verbally and on paper

.Why Join Us?

• Competitive salary and benefits package
• Opportunity to work in a fast-paced, dynamic environment with a leading home shopping network
• Collaborative culture with a focus on growth and development

JTV Perks:

• Outstanding employee benefit program with medical, dental and vision coverage available
• 401(k)
• Generous personal/vacation accrual policy
• Exceptional employee discount on JTV product
• 24-hour private Fitness Center for all JTV employees and their immediate family
• Our employee park features a Walking Trail, Frisbee Golf, Volleyball and MORE!

Overview:

Jewelry Television® (JTV) is one of the leading retailers of jewelry and gemstones in the United States. Privately-held with a proven 33-year history, JTV leverages an omni-digital strategy designed to elevate the customer experience through holistic, digitally-driven touch points, including broadcasting live programming 24-hours a day, seven days a week to 86 million U.S. households, an industry leading mobile optimized e-commerce platform, and a robust social media presence. As part of its commitment to the development and distribution of educational content and consumer satisfaction the company employs numerous Graduate Gemologists and Accredited Jewelry Professionals. The company’s website, JTV.com, is one of the largest jewelry e-commerce websites in the country according to Internet Retailer’s Top 500 list for 2015.

Jewelry Television® (JTV) is an Equal Opportunity Employer (EOE) that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Jewelry Television® (JTV) is an E-Verify employer and participates in the E-Verify program. Jewelry Television® (JTV) participates in the Tennessee Drug-Free Workplace Program.