What are the responsibilities and job description for the Customer Care Sales Agent position at Jewelers Mutual Group?
Summary
Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.
Why Jewelers Mutual
Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.
As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.
We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.
Here, You’ll
What You’ll Do
What You’ll Bring
Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire.
Physical Requirements
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.
Customer Care Agents respond to inquiries from prospective policyholders and provide personal jewelry insurance quotes and coverage over the phone (inbound and outbound calls) in our contact center. Customer Care Agents also use digital communications to correspond with new and prospective policyholders.
Why Jewelers Mutual
Since 1913 we’ve been committed to supporting the Jewelry industry and putting customers at the center of everything we do. With over a century of trusted expertise, we’re financially strong, forward-thinking, and driven by curiosity. Guided by our core values of Agility, Accountability, and Relevancy, we lead through innovation.
As a technology focused organization, we embrace cutting-edge tools and data-driven insights to continuously improve our products, services, and customer experience. Our mission is to be the industry’s most trusted advisor by investing in our people, adopting new technologies, and striving for excellence.
We’re dedicated to fostering growth through collaboration, powered by bold thinking, teamwork, and the passion of our people.
Here, You’ll
- Move fast and embrace change
- Always look for better ways
- Grow, thrive, and help shape what’s next
What You’ll Do
- Sales minded and target driven.
- Delivers an exceptional customer sales experience by possessing knowledge of Jewelers Mutual and our products, surpassing competitors with exceptional customer care.
- Addresses inquiries from potential policyholders, delivering personalized quotes and coverage for jewelry insurance through inbound calls. All leads are inbound driven.
- Utilizes omni channels to communicate with new and potential policyholders.
- Utilizes dual screens and multiple programs to efficiently handle customer interactions.
- Maintains consistency in adhering to all customer sales performance metrics.
- Opportunity for additional project work.
- Regular attendance, punctuality, and adherence to agreed-upon schedule of availability are conditions of employment.
What You’ll Bring
- High school diploma or general education degree (GED) minimum requirement or equivalent work experience.
- 1- 3 years sales or customer service experience preferred.
- Proficient in Microsoft Office and Outlook
- Proficient in typing and navigating multiple systems and screens simultaneously.
- Exceed customer expectations by providing timely call backs and follow-ups, taking personal ownership of each lead, and effectively promoting the Jewelers Mutual brand.
- A mindset characterized by a strong curiosity, a preference for fast-paced environments, and a keen sense of urgency.
- Demonstrates an ability to overcome objections and close the sale.
- Excels in accuracy, quality, and team collaboration.
- Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture.
- Strong Computer Skills
- Displays a high level of confidence, enthusiasm, and a positive attitude with the desire to succeed and exceed customer expectations.
- Demonstrates an ability to display patience, empathy, and strong listening skills.
Property/Casualty Insurance Agent License or the ability to obtain within 30 days from hire.
Physical Requirements
- Prolonged periods sitting at a desk and working on a computer.
- Occasionally required to stand; walk; use hands to finger, handle, or touch objects or controls; and talk or hear.
- Competitive Compensation & Benefits: Includes performance bonuses, generous paid time off, and a top-tier retirement program with 401(k) matching and additional company contributions.
- Collaborative Culture: Work alongside talented, passionate peers who value ownership and continuous learning.
- Community & Giving: Benefit from 50% charitable gift matching and paid volunteer time to support nonprofit causes
- Great Place to Work® Certified: Join a team recognized for an environment of innovation and growth.
We are committed to providing an inclusive and accessible recruitment process. If you require accommodation at any stage of the application or interview process, please let us know by contacting jmrecruiting@jminsure.com.