Customer services

Job Summary
We are seeking a dynamic and enthusiastic Customer Service Representative to join our team! In this vital role, you will be the friendly voice and helpful face for our customers, providing exceptional support and ensuring their needs are met with professionalism and care. Your energy and positive attitude will help foster strong relationships, resolve inquiries efficiently, and promote a seamless customer experience. This paid position offers an exciting opportunity to develop your communication skills, gain valuable client service experience, and be part of a vibrant team committed to excellence.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, or chat, ensuring clear and effective communication.
• Assist customers with product or service questions, order processing, billing issues, and general support needs.
• Utilize active listening skills to understand customer concerns and provide accurate solutions or escalate issues as necessary.
• Maintain detailed records of customer interactions using data entry tools and CRM (Customer Relationship Management) systems.
• Handle outbound calling campaigns to follow up on customer requests or promote new products and services.
• Process transactions accurately, including cash handling when applicable, and ensure all records are properly documented.
• Demonstrate excellent phone etiquette and communication skills to create a positive experience for every customer.
• Collaborate with team members to share insights, improve service procedures, and meet departmental goals.
• Use Microsoft Office applications and other computer skills to prepare reports, update client information, and analyze customer feedback for continuous improvement.

Skills

• Multilingual abilities are highly valued to serve diverse customer bases effectively.
• Strong sales aptitude with the ability to upsell or recommend products/services that meet customer needs.
• Bilingual proficiency in English plus additional languages enhances communication reach.
• Proven experience in customer support or call center environments is preferred; familiarity with outbound calling is a plus.
• Excellent communication skills—both verbal and written—are essential for engaging with clients professionally.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) along with solid computer skills for data entry and analysis tasks.
• Demonstrated phone etiquette and active listening skills to handle inquiries confidently and courteously.
• Ability to manage multiple tasks simultaneously while maintaining attention to detail during data entry or cash handling processes.
• Analysis skills to interpret customer feedback or call data for process improvements. Join us as a Customer Service Representative where your enthusiasm fuels positive interactions! Bring your communication talents, sales mindset, and passion for helping others to create memorable experiences that keep our customers coming back. This role is perfect for motivated individuals eager to grow their client service expertise in a lively environment dedicated to excellence!

Job Type: Full-time

Pay: $21.06 - $25.37 per hour

Work Location: In person

Salary : $21 - $25