CSR/Flight Operations Coordinator

CSR/Flight Operations Job Description:

This position is part of the operations team and will require the ability to work in a fast-paced environment and multitasking. The operations team works closely with all departments to ensure every trip sold runs smoothly and every customer receives the top level of service and amenities on every trip.

Primary Duties and Responsibilities:

• Continuous communication with the sales team and monitoring of flight schedule to confirm each flights passenger count, special requests, and catering needs
• Stocking all planes prior to each flight with all standard/included amenities and checking back stock boxes so that plane can be restocked while on location at other airports when necessary
• Arranging for and/or creating all catering items for flights ie. ordering pick up or delivery from restaurants, prepping/cooking, boxing, and labeling food items with company labels, and packaging in coolers when required
• Ordering all office supplies and food needs for catering and stocking of essential items, including runs to grocery stores, specialty stores, and office supply stores
• Ensuring that the stock closet is fully stocked and rotated using the FIFO method (First in, First Out)

Secondary Duties and Responsibilities

• Once a flight has been scheduled by the sales team, the operations team will start researching FBOs in the designated airports for the trips. Keeping record of all FBOs, their fees, fuel pricing, and the name of the person contacted at the FBO
• Negotiating fuel pricing with FBOs to ensure the best possible pricing on every trip
• In the event a trip will require the pilots to remain on location overnight the operations team is responsible for coordinating hotel and rental car reservations for pilots
• Working in conjunction with sales team and pilots throughout the entire trip to ensure that all information needed for flights (ie. pilot assignment, passenger names, eAphis and passports when applicable, chosen FBO) is input into JetInsight 24 hours prior to departure for domestic flights and 72 hours in advance for international flights
• Tracking flights through systems to ensure accurate information is communicated to FBOs on the arrival and departure of the plane, calling FBO and ensuring billing and receipts are taken care of for pilots
• Regular communication with flight brokers during flight to update them on each leg of the trip
• Regular communication with Customs and Border Patrol during international flights to ensure they are ready to clear customs upon reentry to the United States

Requirements

• Must be at least 21 years of age at time of application
• Must be able to pass a drug test
• Must be physically able to work in the aircraft cabin, galley, and stations.
• Willing to comply with uniform and appearance guidelines.
• Ability to work in a physically demanding role which requires frequent standing, walking, bending, stooping, pushing, pulling, reaching, and lifting
• Valid U.S. driver’s license
• Must have a valid passport and be able to travel internationally without restrictions.
• Willing to adapt to meet the demands of the job, including dealing with scheduling changes on short -notice.
• Previous experience in customer service, food service or catering preferred
• Previous aviation experience preferred
• Detail oriented with the drive to follow up and through with multiple tasks.
• Strong negotiation skills required