What are the responsibilities and job description for the Fitness Front-desk/Studio Lead - Santa Clara position at JETSET Pilates Santa Clara Rivermark?
Benefits:
- Employee discounts
Studio Leads at JETSET Pilates are dynamic team members that help clients and assist instructors. Studio Leads are responsible for providing exceptional service to clients while assisting staff, whether it be in-person, via email, or over the phone. Most importantly, Studio Leads will build rapport with all clients and staff to create and maintain a welcoming environment.
Studio Leads will be required to answer phones, field questions, respond to emails, and process sales in keeping with JETSET Pilates Standards of Service. They are expected to perform retail transactions accurately, maintain a clean and organized front desk and lobby area, assist Instructors in opening & closing duties, and stay up-to-date on all policies and pricing options in order to provide accurate information to existing clients and potential new clients.
Studio Leads assume other duties as assigned and are expected to work morning, evening, and weekend shifts as necessary.
Duties and Responsibilities
- Assist in delivering the ultimate boutique fitness experience to every client, every time.
- Provide the highest level of customer service to all clients and visitors upon arrival.
- Greet and check-in clients professionally upon arrival and thank them as they leave.
- Recruit and retain clients, answer questions, solve problems, and refer comments and concerns appropriately.
- Sell memberships and class packages in-person, online, and over the phone.
- Facilitate new sales, in conjunction with the General Manager/Owner-Operator by utilizing the Client Relationship Manager (CRM) system (AXLE).
- Maintain a clean and tidy studio.
- Process retail sales and restock inventory as needed.
Requirements:
- Prior experience in a fitness studio, gym, or customer-facing front desk role is a big plus
- Excellent communication and interpersonal skills
- Passion for fitness, wellness, and the Pilates lifestyle
- Proficiency with scheduling or studio management software (Mindbody experience a plus)
- Ability to multitask in a fast-paced environment with a positive, can-do attitude
- Flexible availability including early mornings, evenings, and weekends
About Us:
JETSET Pilates Santa Clara Rivermark is part of the rapidly growing JETSET Pilates brand, offering a high-energy, music-driven Reformer Pilates experience that keeps clients coming back for more. Our studio is built on a culture of community, empowerment, and results — and our team is at the heart of it all. Join us and be part of a fitness family that is passionate about transforming lives one class at a time.