What are the responsibilities and job description for the Flight Manager position at Jetex?
Job Title: Flight Manager
About the Role
The Flight Manager reports to the Director - Operations and ensures that the entire process meets customer and internal requirements and is completed in an organized, efficient, and safe manner.
Responsibilities
- Monitor progress and ensure services are correctly requested and delivered.
- Supervise flight operations processes to provide operational efficiency.
- Execute and oversee first requests from new customers and important and short notice requests of all customers.
- Provide team support during over-load periods.
- Assist in coordinating day-to-day flight operations in accordance with all regulations and requirements.
- Brief crews/customers on all aspects of flights.
- Coordinate international flight planning activities.
- Ensure customers are always updated about status of their requested services and actual flights.
- Ensure designated checklists are properly done and completed for each arrival and departure (please refer to GTM checklist).
- Coordinate with ops teams and Flight Status Team in case of flight delay/revision/cancellation.
- Coordinate with Dispatch, TravelEX, and FuelEX to deliver one and final brief to crews/customers.
- Report to Ops Manager/Procurement/Accounts/AM/BDM/Client Relations in case of service failure or major delay.
- Assist Ops Manager/Duty Manager with service reports, when necessary.
- Communicate with employees and management in a clear and concise manner.
- Manage customer accounts from operations-side (communications, feedback, and activity monitoring).
- Prepare detailed monthly customer management reports.
Requirements
- Experience: 3 – 5 years' experience in flight support services any aviation related field.
- Specific/Technical Skills:
- Fluent in English and Spanish (oral and written).
- Proficient in computer skills (word, excel, power point etc.).
- Well-versed in IT Skills (MS Office database management).
- Priorities: Passionate about delivering excellence, detailed, customer focused, and results oriented.