Controller System

Position Summary:

The System Controller is responsible for the operational integrity of the schedule system wide. The Controller coordinates the resources within the System Operations Center as well as other cross departmental resources to take a proactive approach to managing and developing the operating plans to maintain schedule integrity during system disruptions.

Essential Responsibilities:

• Proactively plan and execute the daily and future schedule to achieve established performance goals
• Make aircraft swaps for operational integrity and scheduled/planned maintenance purposes as needed
• Ensure optimal routing of aircraft for operational/performance restrictions
• Anticipate where disruptions may occur and work to reduce or eliminate delays imposed on JetBlue flights
• Develop a recovery strategy in collaboration with internal & external stakeholders as part of an overall tactical system operating plan
• Communicate significant irregularities to operational teams’ system wide
• Build and manage Flight Disruptions and Tarmac Delays utilizing technology applications including TOPS and dashboards
• Coordinate with Crew Services to address crew legality constraints
• Take ownership of and lead POD decision making for the daily operation, FIT, and IROP PODs
• Assist with Business Continuity & Emergency Response duties in support of the airline
• Other duties as assigned

Minimum Experience and Qualifications:

• High School Diploma or General Education Development (GED) Diploma
• Valid FAA Aircraft Dispatch certificate
• Five (5) years of airline experience or military equivalent
• Excellent verbal and written communication skills
• Strong organization and management skills
• Ability to work flexible work schedule to cover the operation 24 hours per day, 7 days per week
• Able to pass pre-employment drug test
• Must be legally eligible to work in the country in which the position is located
• Authorization to work in the US is required, this position is not eligible for visa sponsorship

Preferred Experience and Qualifications:

• Bachelor’s degree in aviation or a related field
• Two (2) years in an airline leadership role
• Two (2) years’ experience in the System Operations environment
• Application knowledge in: Sabre, TOPS, GE Ops Solver, and Flight Keys
• Ability to work under pressure in a team environment
• Ability to manage multiple tasks in a challenging environment
• Highly organized and focused with the ability to prioritize tasks
• Possess strong technical knowledge of aircraft performance, navigation, weather, and Federal Aviation Regulations

Crewmember Expectations:

• Regular attendance and punctuality
• Potential need to work flexible hours and be available to respond on short notice
• Well-groomed and able to maintain a professional appearance
• When working or traveling on JetBlue flights, and if time permits, all capable crewmembers are asked to assist with light cleaning of the aircraft
• Must be an appropriate organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun
• Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy, and behavioral standards
• Identify safety concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR))
• Adhering to all applicable laws, regulations (FAA, OSHA, DOT, etc.) and Company policies, procedures, and risk controls
• Upholding JetBlue’s safety performance metric goals and understanding how they relate to their duties and responsibilities
• The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position.

Equipment:

• Computer and other office equipment

Work Environment:

• A flexible work schedule is required to cover the operation twenty-four (24) hours per day, seven (7) days per week
• Shift work is required
• Crewmembers work 12-hour shifts to support the operations with staggered days off

Physical Effort:

• Generally not required, or up to 10 pounds occasionally, 0 pounds frequently. (Sedentary)

Compensation:

• The base pay range for this position is starting at $43.09 an hour. Base pay is one component of JetBlue’s total compensation package, which may also include access to healthcare benefits, a 401(k) plan and company match, crewmember stock purchase plan, short-term and long-term disability coverage, basic life insurance, free space available travel on JetBlue, and more.