Operations Specialist/Dispatch

Operations Specialist/Dispatch

Jet ICU is an experienced air ambulance provider offering medical evacuation, medical repatriation and other air medical transportation services to patients around the world.

Jet ICU is a “flying ICU” providing first-class air ambulance, medical repatriation and commercial medical escort services.
We are NAAMTA (National Accreditation Alliance of Medical Transport Applications), a distinction that sets us apart in the air ambulance industry. We can fly anywhere in the world, and since we own our own fleet of jets and maintain full operational control with in-house pilots and medical personnel, we can typically have a jet in the air within 90 minutes of receiving a call. This is one of the fastest times in the industry and is just part of why we have been counted on time and again for transporting seriously injured and ill patients in need since our founding in 2003.

The Operations Flight Coordinator is the backbone of Jet ICU, staffing our Operations Center 24/7/365. No workday will be the same as you would be responsible for coordinating various medical flights, medical transportation, and other assistance for our clients.

We are a 24/7/365 operation. Applicant must be flexible with work schedule and be willing to work nights, weekends and holidays.

Jet ICU offers benefits to full-time employees including medical, dental and vision.

Key Duties and Responsibilities:

• Handle and appropriately field all incoming calls, communicating in a courteous, informative, professional manner.
• Monitor and respond to incoming operations emails in a timely manner.
• Maintain a high level of responsiveness and efficiency that meets the customer’s expectations in a reasonable timeframe.
• Develop and send quotations for requested flights.
• Coordinate all operational aspects of approved transport flights and coordinate with medical management to request medical approval, medical crew, and aircraft configuration.
• Create flight itineraries using aircraft route of flight and flight times.
• Correspond with various agencies, handling agents, fuel companies, etc. to coordinate arrangements for flights.
• Coordinate with pilots, medical crews, ground transportation for patient, FBO handling, and fuel ordering to ensure success operations of flight.
• Monitor Jet ICU aircraft while in-flight to provide timely movement updates to the customer.
• Handle sensitive information in a confidential manner.

Skills/Qualifications:

• High school diploma or equivalent
• Able to multitask and prioritize, including in high pressure situations
• Organized and detail oriented
• Strong written and verbal communication skills a must
• Ability to adapt to an everchanging work environment
• Self-starter, quick to learn, and a problem solver
• HIPPA experience helpful, ability to always maintain confidentiality
• Proficient with Outlook, Excel, Word and other standard computer operating programs
• Able to work individually and as a team
• Must be flexible with rotating schedule and willing to work nights, weekends and holidays

Job Type: Full-time

Pay: $38,000.00 - $42,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Weekends as needed

Experience:

• Dispatching: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Work Location: In person

Salary : $38,000 - $42,000