Service Technician

Job Title:               Service Technician

Department:          Service

Supervisor:            Service Manager

Summary Description

Repair, customize, maintain, or overhaul both customer and dealer owned motorcycles as close to the allotted time schedule as possible with excellent quality.

Duties and Responsibilities

• Accept work assignments from Service Advisor/Manager.
• Request parts for the job as early as possible when needs become known.
• Perform service, repair and customization work in accordance to factory specifications.
• Notify Service Advisor/Manager of additional work needed or any delays in expected completion as soon as they become known so that customer may be contacted and notified of delay.
• Keep customers’ vehicle cleaner than when it was dropped off.
• After job is finished ensure proper completion and filing of paperwork.
• Keep work area as clean as possible and assist others with maintaining shop cleanliness.
• Assist Service Writer, when requested, with writing up work orders, communicating with customers, test riding, or any other issue which will help ensure customer satisfaction.
• Maintain technical qualification by completing any necessary training programs assigned to you by the Service Manager.
• Perform other related duties as assigned or requested.

Benefits: 

• Employee discounts. 
• Paid training. 
• 401k (subject to completion of the introductory period and other eligibility requirements). 
• Medical, dental, and vision insurance. 
• Short- and long-term disability. 
• Accident, critical illness, and cancer insurance. 
• Voluntary term life insurance. 
• Flexible spending account access. 
• Legal shield and identity theft shield. 
• Employee assistance program. 
• Paid vacation time (after the first year of employment, full time employees accrue vacation hours – ranges from 40 hours/year up to 120 hours/year based on years of employment). 
• Paid sick leave (all employees earn 1 hour of paid sick leave for every 40 hours worked in compliance with the applicable state paid sick leave law). 
• Paid holidays (based on dealership’s observed holiday policy). 
• Paid bereavement leave. 
• Opportunities for advancement. 
• All subject to eligibility requirements of the applicable benefit plan. 

Supervisory Responsibilities

•  None

Qualifications & Job Requirements

• Completion of factory authorized formal training programs such as MMI Service School or equivalent work experience. 
• Equipped with proper tools.
• Maintain a positive attitude and relationship with all other employees.
• Capable of pushing and loading motorcycles.
• High school diploma or equivalent.
• Valid driver’s license and motorcycle endorsement. 
• Passion for the motorcycling lifestyle and riding community.
• Attention to detail. 
• High energy level needed.
• Ability to work a flexible schedule including weekends, Holidays, and evenings.
• Proficient in meeting deadlines on a timely manner.

Physical Demands

• Requires the use of both hands.
• Frequently required to bend, stop, crouch, reach, handle tools and lift 50lbs of material.
• Requires the ability to balance and push an 800 lb motorcycle. 

Working Conditions

• The noise level in the work environment is usually loud.
• Potential exposure to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or other airborne particles.
• Frequently works near moving mechanical parts.