Line & Ramp Lead

Location:

Bedford, MA, US, 01730

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Career Level: Graduate / Entry Level

Requisition Id: 4272

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

The Line & Ramp Lead is responsible for leading their assigned shift, serving the customers’ needs, and the meeting the requirements of their base in accordance with Jet Aviation policy and procedures. The Lead is responsible for supporting the site with training for the line service team, but also as a line service team member themselves, including serving the customers’ needs, and the meeting the requirements of their base in accordance with Jet Aviation policy and procedures.

Compensation Data

“The posted salary ranges will default to that of your regional location and will not include any premiums. The baseline range will be as follows: $24.49 - $27.00 per hour."

Minimum Requirements

• Knowledge of refueling procedures of general aviation aircraft and corporate aircraft
• Knowledge of towing procedures and techniques
• High School Diploma/GED
• 2-4 years of work experience
• Must be at least 18 years of age, with a valid driver's license and a clean driving record
• Ability to read and communicate in English
• Ability to work flexible schedules and in various weather conditions as well as meeting minimum physical requirements of the job described below in the “Physical Demands/Work Environment” section
• Must be able to obtain a certificate from NATA Line Service training program
• Must be able to obtain a motor vehicle operating permit (MVOP) within 30-60 days
• Must obtain an Airport ID Badge within 30 days of employment
  
  

Main Responsibilities

• May be responsible for reviewing timecards of shift team members, setting schedules, and monitoring overtime usage
• On point for shift communications and implementing directed activities from management, and/or training requirements relevant to the team
• Responsible for the overall operation of the flight line within established operating procedures as defined for Line & Ramp Services Agent team members, including fueling, hangar stacking, towing, aircraft ramp parking, service equipment, facilities upkeep, etc.
• Responsible for adhering to all safety policies and procedures by managing employees accordingly in the Senior Manager’s absence
• Executes hand signals in order to guide aircraft during arrivals and departures
• Communicates with employees and/or crew using radios in order to provide excellent customer service
• Assists in providing aircraft with ice, coffee, catering, and other necessary services
  
  

Main Responsibilities Cont.

• Provides transportation for customers and pilots to and from aircraft, hotels, restaurants and other parts of the airport with courtesy van or bus, as needed
• Assists with aircraft and hangar cleaning, as needed
• Represents Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network
  
  

Desired Characteristics

• Two years’ related experience as a line service technician and/or training; or equivalent combination of education and experience strongly preferred
• Excellent communications skills
• Results driven – able to execute with high personal accountability
• Strong initiative and self-direction
• Performs duties in the supervisor’s absence
• Has a pleasant, friendly, and helpful manner to deliver the best experience to customers and colleagues
• Quality driven with a passion for excellence to represent Jet Aviation as a Brand Ambassador
• Demonstration and commitment to Jet Aviation values (Trust, Honesty, Alignment, Transparency)
  
  

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is required to use their hands and fingers to handle, feel, or reach. The employee frequently is required to stand, walk or sit. The employee is occasionally required to climbs or balance, kneel, crouch or crawl. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds over their heads. Specific vision required for this job include, close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust and focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must be able to work in both a heavy maintenance environment and in upscale customer areas. The noise level in the work environment is usually moderate with occasional high volume when aircrafts arrive/depart. The employee is frequently exposed to vibration. Occasional fuel fumes may permeate the workplace. Employee must be willing and able to work in all types of weather conditions. The noise level in the work environment is usually loud. The Hangar environment may be extreme hot and cold during certain seasons of the year.

At Jet Aviation eligible employees can enjoy a comprehensive package that fuels your passions both inside and outside of work. Your health and well-being matter to us. That’s why we offer a competitive benefit package that includes health, dental & vision insurance, matching 401(k), health savings and flexible spending accounts, short-term and long-term disability, life insurance, employee assistance programs, health and wellness awards, generous paid time off, tuition reimbursement, employee discounts and more.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

Nearest Major Market: Boston