What are the responsibilities and job description for the Collections Specialist position at Jesco Inc?
Description:
JESCO is seeking an experienced collector to join our growing business. IN this role, you will be responsible for collecting outstanding debt owed to the company. You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact customers to collect the value owed. Responsibilities
- Develop and maintain a tracking system of incoming and late payments
- Contact relevant parties via phone and email
- Inform debtors of their payment status and timelines for repayment
- Contact larger companies and corporate entities to follow up on payments
- Negotiate repayment and financial plans as needed
- Be persistent in calling and contacting debtors
- Address questions, complaints, or suggestions
- Follow up on late payment notices
- Monitor and resolve financial discrepancies
- Update and review all accounts to keep records of payments up-to-date
- Inform upper management and leaders when action is needed
- Process credit card authorizations and payments
- Communicate with internal and external stakeholders to coordinate collection efforts
Requirements
- High School diploma or equivalent
- Two years previous experience as a collector or in a related field
- Proficient computer skills, MS Office Suite (Outlook & Excel)
- Able to multitask, prioritize, and manage time efficiently
- Self-motivated and self directed; able to work without supervision
- Excellent verbal and written communication skills
- Able to create trust and build relationships
- Able to analyze problems and strategize for better solutions