Concierge (Part-time)

Company: JES Prime Senior Living, a subsidiary of JES Holdings , LLC.

Title: Part Time Concierge

Location: onsite, Columbia, MO

Schedule: Part-time, 24 hours per week (Friday, Saturday and Sunday from 9am-5pm)

Company Overview:

At JES Holdings, our company's mission is to develop, build, and manage quality affordable housing, where our families would be proud to live.

A key division of JES Holdings, JES | Prime Senior Living, was created to address rapidly changing senior housing needs. It is dedicated to promoting a vibrant lifestyle to seniors seeking independent living communities or providing luxury and fulfilling care to those in need of an assisted living | memory care community. By combining beautiful architecture and interior design, rich amenities and personalized care services JES | Prime Senior Living takes pride in being a trusted senior living provider that celebrates a new kind of senior living.

If this opportunity excites you then we encourage you to apply to join us in our mission to provide quality housing where our families would be proud to live.

Essential Functions:

• Provide residents with experiences that will be remembered and with the highest level of responsiveness.
• Project approachable and professional image in personal appearance, mannerisms, and demeanor.
• Prepare building and models for showing by completing model check list, moving golf cart to multistory as first duty each morning.
• Stock and inventory coffee, water and supplies in café first of each morning, mid-day and prior to clocking out.
• Walk common areas of building to ensure areas are show ready and tidy. Note any area that need immediate attention for housekeeping that day.
• Attend front desk at all times , while answering phones, messages, directing calls to appropriate departments, excepting packages, checking in visitors.
• Manage forms for maintenance, concierge request, and transportation and guest suite requests.
• Manage all resident activity and event signup and convey to Activity Coordinator.
• Provide prompt attention to residents’ complaints, questions and concerns or direct to Property Manager if you cannot resolve.
• Arrange for, suggest, recommend, book and or confirm deliverable services that may include, but not limited to purchasing gifts, tickets, dry cleaning and other errands.
• Assist and participate in resident functions by working under the direction of Activity Coordinator and or Community Relations Liaison.
• Be knowledgeable of local current events and or research, venues and locations. (concerts, theater, sporting events, special events, and more)
• Provide administrative assistance with resident files as requested by Property Manager.
• Assist with package deliveries, deliver resident meals daily.
• Participate in daily stand up meetings.
  
  
  

Non-Essential Functions:

• Assist team members with projects as needed and assigned by management staff
• Be aware of surrounding and suspicious or uncommon activity and report to management or emergency services.
• Other related duties as determined from time to time and communicated to the employee.
  
  
  

Essential Knowledge, Skills and Abilities:

• Customer service ability
• Ability to confront difficult resident issues
• Knowledge of MS Excel, Outlook and work
• Punctuality and dependability essential
  
  
  

Minimum Education/Equivalent Experience Requirements:

• 3 years or more in Customer Service or similar industry experience