What are the responsibilities and job description for the Shift Leader position at Jersey Mike's?
Multiple Opportunities Available | Rocky Mount, Wilson & Tarboro, NC
Earn $19-$25 /Hour. Lead a Team. Build a Career.
We're hiring Shift Leaders across our Jersey Mike's restaurants in Eastern North Carolina, and we're looking for people who want more than just another restaurant job.
Most of our Shift Leaders earn $19-$25 per hour after completing training through their hourly wage plus tips.
We don't just hire Shift Leaders—we develop future Assistant Managers and General Managers. If you're motivated, dependable, and ready to lead, we'll provide the training, coaching, and opportunities to help you build a long-term career with us.
Your Career Path
At Jersey Mike's, we believe in promoting from within.
Shift Leader
$19-$25 /hour after training (hourly wage tips)
⬇
Assistant Manager
$55,000-$68,000 annually
⬇
General Manager
$65,000-$90,000 annually
If you're looking for a place where hard work is recognized and leadership is rewarded, this is your opportunity.
Before You Apply (Required)
To be considered, you must:
- Have at least 2 years of restaurant leadership experience
- Be available for closing shifts and weekends
- Submit an updated resume
- Complete all application questions thoughtfully
Incomplete applications will not be reviewed.
About the Role
As a Shift Leader, you'll be responsible for leading the restaurant when management isn't present.
You'll set the pace for every shift by coaching your team, delivering exceptional customer service, maintaining operational excellence, and ensuring every guest leaves with a great experience.
This position requires someone who leads from the front, takes ownership, and holds both themselves and their team accountable.
What You'll Do
- Lead shifts with confidence and professionalism
- Coach, train, and develop team members
- Deliver outstanding customer service every shift
- Prepare food to Jersey Mike's standards with speed and accuracy
- Maintain cleanliness, organization, and food safety standards
- Hold your team accountable to company expectations
- Resolve customer concerns professionally
- Support the General Manager and Assistant Manager with daily operations
- Help drive sales, efficiency, and team performance
What Makes Someone Successful Here?
We're looking for leaders—not just experienced restaurant employees.
Successful candidates are:
- Positive, energetic, and dependable
- Natural leaders who lead by example
- Calm under pressure
- Excellent communicators
- Team builders who enjoy coaching others
- Detail-oriented and organized
- Accountable and solution-focused
- Coachable and eager to grow
- Passionate about creating exceptional guest experiences
Minimum Qualifications
- Must be at least 18 years old
- Minimum 2 years of restaurant leadership experience
- Open availability, including days, nights, weekends, and holidays as business needs require
- Reliable transportation
- Ability to stand for extended periods and lift up to 50 pounds
Why Join Our Team?
- Competitive earnings of $19-$25 /hour after training (hourly wage tips)
- Clear path to Assistant Manager and General Manager
- Paid training
- Health insurance
- Paid time off
- Employee meal discounts
- Flexible scheduling
- Leadership development and mentorship
- A fun, fast-paced, team-oriented culture
- Opportunities to grow with a locally owned, expanding Jersey Mike's organization
We believe great leaders are developed—not just hired—and we're committed to helping our people reach their full potential.
Who Thrives Here?
Our best Shift Leaders:
- Take ownership instead of making excuses.
- Hold themselves and others accountable.
- Lead with positivity and integrity.
- Create an environment where teammates want to succeed.
- Set the standard every single shift.
If that sounds like you, we'd love to hear from you.
If you’re ready to step up, lead a team, and bring great energy every day—we want to hear from you.
Job Type: Full-time
Pay: Up to $25.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Health insurance
- Paid time off
- Paid training
Application Question(s):
- Why do you want to be a Shift Leader at Jersey Mike’s (not just a job)?
- What does great customer service look like to you?
- What is your availability (days, nights, weekends)?
- Do you have the 2 years of required prior leadership or restaurant experience? Where was that experience?
Work Location: In person
Benefits:
Employee Discounts, Job Training, Free Lunch or Snacks