What are the responsibilities and job description for the Restaurant General Manager position at Jersey Mike's Subs?
At CKA Management, we know that it’s our people who make us great. That’s why we believe in hiring only the best talent—those individuals deeply committed to delivering exceptional customer service and satisfaction.
We invest in our employees by training and developing them for the wonderful growth opportunities we provide throughout the company. If you have the energy and ambition to develop a career without limits, and if you are willing to give our customers value, quality, and the best possible service, then you are at the right company!
As a Jersey Mike’s Subs Restaurant General Manager, you’ll enjoy:
Plenty of work-related perks such as medical, dental, vision, life insurance benefits, 401k with employer match, provided uniforms, meal discounts, and advancement opportunities. Overseeing operations, you will develop and mentor your team, and ensure a positive dining experience for your customers by monitoring and reinforcing food safety procedures, maximizing store sales and profit goals, maintaining QSR standards and ensuring the protection of the brand and assets.
Our Restaurant General Managers (RGM) are the leader of the TEAM who establish the tone of the work environment, and the level of customer satisfaction! RGM’s are responsible for the operation of the entire restaurant and building a strong team that consistently provides customers great food and a friendly experience. A successful candidate will have strong leadership and communication skills, a track record of people development, and a positive attitude
Requirements:
- Strong communication skills
- Food service experience
- High School Diploma, or GED. College degree preferred.
- Computer skills
- Ability to learn new skills quickly
- Problem solving skills, customer service and decision making
- Must be able to work a 5-day, 50-hour shift, including occasional weekends and most Holidays
- Maintain and enforce standard operating procedure of the company
- Must be able to properly lift, pull and push up to 25lbs
- Ability to travel to other restaurants, main office, meetings, etc. as needed
- Strong communication and leadership skills
- Self-motivated, service-oriented, and friendly
- Ability to handle multiple tasks simultaneously
Responsibilities include but are not limited to:
- Manages food and labor costs
- Trains, monitors, and reinforces food safety procedures
- Executes company policies and procedures
- Develops and implements appropriate strategies to resolve unfavorable trends to enhance sales and profits
- Provides proper training for team members
- Anticipates and identifies problems and initiates appropriate corrective action
- Hiring and developing employees, conducting new hire orientation, and developing the training plan for each new hire.
- Scheduling and deploying the team correctly,
- Addressing performance issues, retention of store management and crew
- Assisting in the resolution of customer issues
- Uphold company food safety, food handling and sanitation requirements to ensure health and safety of customer and employees.
- Ensure business and personnel practices are conducted according to state and federal laws and consistent with Jersey Mike’s policies and procedures.
CKA Management LLC is an equal employment opportunity employer who may provide reasonable accommodation to enable individuals with disabilities to perform the essential functions of the job.