Patient Services Associate, Visitor Representative

Job Title: Patient Services Associate

Location: Jersey City Medical Center

Department Name: Visitor Representative

Req #: 0000242479

Status: Hourly

Shift: Day

Pay Range: $17.68 - $17.68 per hour

Pay Transparency:

The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Job Overview:

The Patient Care Associate performs a variety of reception, clerical, and concierge functions, with the goal of creating a friendly and efficient environment for customers requiring outpatient services. Ensures patient access is coordinated in an expeditious manner and that patients and family members are provided directions and processed in a courteous and timely manner.

Qualifications:

Required:

• High school diploma
• Three to five years in patient relations or similar background

Scheduling Requirements:

• Shift- 7:00am-3:00pm
• Per Diem/ Day/ Flexible

Essential Functions:

• Answers patient questions and assists with phone calls and patient issues at the reception desk
• Assigns volunteers to accompany patients who require assistance moving throughout the building
• Assists the patient with the completion of all necessary paperwork
• Communicates with Patient Services Manager and/or applicable ancillary department supervisors to identify patient status and collaborates on steps needed to adjust to patient volumes
• Conducts continual rounds in the Outpatient Pavilion. Intervenes when necessary, abating deficiencies to insure the environmental readiness of these areas (trash, cleanliness, etc.)
• Enters walk-in patients into AHIQA System, IDS, and/or Affinity.
• Frequently checks the status of technical areas regarding “Wait Times”

in order to keep patient informed

• Informs patient of the registration process and provides estimated time it will take for them to be seen
• Insures that department policies, rules, and regulations for visitors, volunteers, and employees related to visitor control and customer service is appropriately adhered to
• Offers to assist patients in reaching their destination and to provide appropriate patient information and directions
• Receives and greets patients and visitors upon arrival to the hospital,

provides orientation to the facility, and directs patients to the appropriate

service area

• Responds to and resolves any patient satisfaction/customer service issues referring to the appropriate Department/Supervisor or Department of Patient Satisfaction for resolution/investigation when necessary
• Verifies patient prescription and refers the patient to appropriate

registration/service area

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.