HVAC Lead Service Technician

To assist in achievement of the company’s strategic objective and annual goals through the

delivery of exceptional service and support reflective of Jerry Brittingham A/C & Heat, Inc. (the Company) vision, mission, purpose, and values.

Responsibilities:

• Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
• Consistently provide accurate TruTransparency pricing.
• Mentor and develop apprentices under his/her care to achieve desired performance metrics.
• Mentor apprentices weekly on team performance and metrics.
• Perform a thorough and accurate HVAC inspection including Health and Safety Checklist and communicate findings to the customer in a written option sheet.
• Understand when to issue a “Lock Out/Tag Out” tag and the required follow-up steps.
• When issues are identified, prepare a detailed finding report with pictures to discuss with the customer. Present repair options to include cost using the options sheet.
• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.
• Facilitate order for all parts required for appointments and ensure preparedness for the day of service.
• Process warranty parts and paperwork as the job is completed; follow-up to be sure the warranty processed.
• Record all material used or consumed on the job for job costing and replenishing.
• Work with manager/dispatch to reschedule a follow-up appointment with the customer when the work was not completed during the initial appointment.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Keep truck clean, stocked and accurately inventoried.
• Protect customer’s home from damage while working and leave customer’s home cleaner than when you arrived.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Inform a team lead/supervisor/manager if the customer does not have HVAC service before leaving the call.
• Communicate the benefits of Club Memberships.
• Manage to performance metrics scorecard.
• Report any safety issues to team lead, supervisor, and/or manager.
• Perform other duties as assigned.

Requirements:

• EPA Certified required.
• A High School diploma or general education degree (GED) required.
• A minimum of two years’ experience preferred but not required with manager’s approval in maintenance, troubleshooting and correcting diverse HVAC service issues.
• A valid driver’s license and approved to drive by Company’s insurance carrier.
• Must be highly organized with good attention to detail and follow through.
• Possess good analytical skills and attention to detail with ability to read and interpret blueprints, plans, and manuals.
• Team player working in a team environment.
• Excellent customer service skills with desire to exceed customer expectations.
• Must be able to use a computer tablet, smart phone and read a map or follow GPS.

Physical Requirements:

• Works in indoor/outdoor elements with extreme variation in temperatures and weather conditions (heat, cold, rain, snow) at least 70% of the time.
• Climbs ladders and steep stairs. Majority of time spent standing, stooping, bending, crouching, kneeling, sitting, and reaching. Often works in tight spaces such as attics and/or crawlspaces.
• Must be able to lift 50 pounds with ability to push, pull, carry or maneuver heavier items (with additional manpower or appropriate devices).
• Occasionally works from heights 15 feet or higher above ground.
• Carries 24 ft extension ladder alone and/or 40 ft extension ladder with a fellow-coworker on most jobs.
• Have good visual acuity.

Position Specific Standards:

• Willing to continue training for personal growth as well as participating in the training of new employees.
• Willing to work hours outside of normal work schedule, if needed.
• Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.

Payment Structure:

• Base Hourly Rate
• Commission Structure
• Benefits Packages

Pay: $25.00 - $35.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Company truck
• Dental insurance
• Fuel card
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Tools provided
• Vision insurance

Work Location: In person

Salary : $25 - $35