Customer Service Representative

Position Summary:

To assist in achievement of the company’s strategic objective and annual goals through the

delivery of exceptional service and support reflective of Jerry Brittingham A/C & Heat, Inc. vision, mission, purpose, and values.

Responsibilities:

• Create a positive customer experience.
• Respond to incoming inquiries from current customers and potential customers in a friendly manner with timeliness and accuracy.
• Initiate outbound calls for appointment reminders for club members.
• Communicate effectively with customers, vendors, technicians, sales staff and department personnel via telephone, email, chat system and written correspondence to answer inquiries or to provide information.
• Maintain complete, accurate and updated information in the customer database.
• Perform administrative duties to assist with the overall efficiency of the operation.
• Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained.
• Effectively manage conflict resolution with customers through clear communication, addressing all concerns, questions, or problems expediently.
• Perform to performance metrics.
• Perform other duties as assigned.

Requirements:

• Customer Service experience preferred, but not required.
• High School diploma or GED preferred.
• Strong ability to communicate clearly in a positive, nurturing manner.
• Basic computer skills required.
• Team player working in a team environment.
• Excellent customer service skills with the desire to exceed customer expectations.
• Must be highly organized with good attention to detail and follow through.
• Geographical knowledge of service area and/or map reading skills.

Physical Requirements:

• Occasionally lift 5-10 pounds.
• Have good visual acuity and sufficient functioning to operate computer-aided call management hardware, software and communications equipment.
• Regularly spends long hours sitting and using office equipment and computers (80% of the time) in a cubicle style office environment.
• Spends a majority of the workday on the telephone interacting with customers and technicians.

Position Specific Standards:

• Maintain confidentially on all private, sensitive, and proprietary business issues and concerns.
• Willing to continue professional development through continued training.
• Willing to work hours outside of normal work schedule, if needed.

Pay: $15.00 - $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location: In person

Salary : $15 - $17