What are the responsibilities and job description for the Marina Cashier/Booking Desk Agent- Pirates Cove Marina & Pavilion, LLC. position at JERNIGAN?
Position Overview
Pirate's Cove Marina is seeking a flexible, team-oriented, customer-focused Marina Cashier / Booking Desk Agent.
This front-desk role combines ship's store sales with charter booking. You'll be the first face customers see and the
communication hub connecting charter guests, boat captains, and dock staff.
The ideal candidate thrives in a collaborative team and brings an "all hands on deck" attitude — ready to check out
store customers or help keep things tidy whenever needed.
Key Responsibilities
Cashier & Customer Service
• Greet customers warmly and assist them with inquiries about products and services.
• Process sales transactions accurately using the POS system, including cash handling and credit card
transactions.
• Maintain a clean and organized sales area, including restocking merchandise and keeping displays visually
appealing.
• Provide information about marina services, including dock rentals and fueling options.
• Assist customers in selecting merchandise.
Charter Booking & Captain Coordination
• Serve as the main contact for incoming calls, emails, and texts through our unified communication platform.
• Educate prospective guests on charter options, help them book the right trip, and process charter payments.
• Communicate daily with captains on scheduled trips, departure times, documentation, and boat needs.
• Act as the direct link between captains, dockhands, and fish cleaners for smooth arrivals and operational
support.
• Track and maintain current captain documentation, including USCG licenses, credentials, and insurance
certificates.
• Format and post daily fishing reports to our website and partner channels.
• Experience: Prior hospitality or customer service experience strongly preferred.
• Teamwork & Attitude: Strong team player who communicates well with co-workers, management, captains,
and customers. Open-minded and willing to jump in on store or office tasks.
• Comfort at the Desk: Comfortable staffing a front desk for full shifts.
• Tech-Savvy: Solid typing skills and basic Microsoft Office skills. Familiarity with POS systems, Canva,
SmarterCharters, or Helpwise is a bonus — we're happy to train a quick learner.
• Communication & Organization: Excellent phone etiquette and written communication, with strong attention
to detail in documentation and scheduling.