What are the responsibilities and job description for the Service Appointment Coordinator position at Jeremy Hodge Auto Group?
Service Appointment Coordinator
We are seeking a professional and customer focused Service Appointment Coordinator to join our Chevrolet GMC dealership. This role is responsible for managing service department schedules, answering inbound calls, coordinating vehicle service appointments, and delivering a high-quality customer experience. The ideal candidate will be organized, personable, and familiar with dealership operations or automotive service processes.
Job Responsibilities
- Answer incoming service calls and respond to customer inquries regarding vehicle maintenance and repairs.
- Schedule and confirm service appointments efficiently using dealership management software
- Follow up with customers via phone , text , or email to confirm appointments and provide reminders
- Coordinate with service advisors and technicians to optimize scheduling and workflow.
- Provide accurate information regarding wait times, availability, and recommended maintenance intervals
- Update customre information and vehicle history in the database.
- Maintain a high level of customre satisfaction by addressing concerns promptly and courteously.
- Assist with service deparment maarketing capaings or follow-up calls as needed.
Skills/Qualifications
- High school diploma or equivalent required.
- Prior experience in a dealership or automotive service enviroment preferred.
- Strong communication and interpersonal skills.
- Proficient with scheduling software and Microsoft Office Suite.
- ability to multi-task and stay organized in fast-paced environment.
- Bilingual (English/ Spanish) a plus.
Job Requirements
- High school diploma/GED
- Basic computer skills
- Must have valid driver's license
Benefits
In addition to career-long personal development, our associates enjoy a number of benefits, including:
- Competitive hourly wage or salary (based on experience).
- Performance -based bonuses or commission opportunities.
- Health, dental, and vision insurance
- 401 (k) plan.
- Paid time off and holidays.
- employee discounts on vehicles and services.
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