Franchise Support Specialist

Benefits:

• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance
  
  
  

Summary

The Franchise Support Specialist at Jeremiah’s Italian Ice serves as a vital link between the corporate support center and franchisees. This role is responsible for ensuring consistent communication and compliance with brand requirements, and providing support across a variety of franchise projects and initiatives, including but not limited to new store openings.

This role is pivotal in ensuring a smooth and successful integration of new franchisees into the Jeremiah’s Italian Ice system while fostering long-term franchisee success and brand growth.

This is a full-time, Orlando-based position that requires flexibility in schedule, including early mornings, evenings, weekends, and holidays as needed.

Essential Functions

• Act as a liaison between franchisees and the corporate support center, ensuring clear and timely communication.
• Serve as the primary point of contact for new franchisees providing timely and accurate information.
• Support cross-functional teams to ensure successful implementation of projects.
• Build and maintain strong relationships with franchisees to foster a collaborative and supportive network.
• Maintain positive working relationships with all departments and franchises within the company.
• Provide comprehensive administrative support to the franchise operations team.
• Onboard, coordinate and support new store openings, working closely with franchisees to ensure a smooth launch.
• Manage multiple franchise integration projects simultaneously; ensuring timelines and deliverables are met.
• Monitor and report on the progress of each franchisee’s integration, identifying and addressing any issues promptly.
• Track project progress and provide regular updates to senior management.
• Oversee the assigned Franchise locations and ensure franchisees adhere to company policies and brand standards.
• Conduct regular compliance reviews and audits, documenting findings and collaborating with Franchise Business Consultants for corrective actions.
• Manage and maintain detailed records, including franchise agreements, compliance documents, and operational reports.
• Develop, update, and monitor standard operating procedures (SOPs).
• Ensure proper documentation and enforcement of franchise agreements.
• Collaborate with cross-functional teams to deliver consistent support and resources to franchisees.
• Coordinate and schedule meetings, training sessions, and conference calls between corporate and franchisees.
• Gather feedback from franchisees to identify areas for improvement and innovation.
• Reduce costs by adhering to budget.
• Maintain a record of each franchisee’s build-out costs and other financial data on shared platforms.
• Monitor and conduct routine reports on Franchise Owners store unit financials.
  
  
  

Qualifications

Education & Experience:

• Strong background in restaurant or food service operations.
• Minimum of 3 years of experience in franchise operations, preferably in the food and beverage industry.
• Bachelor’s degree in Business, Hospitality, or a related field preferred.
• Strong understanding of franchising, operational standards, and compliance requirements.
  
  
  

Knowledge, Skills & Abilities:

• Excellent communication, interpersonal, and organizational skills.
• Exceptional problem-solving and decision-making abilities.
• Strong leadership and team management skills.
• Ability to effectively problem solve and meet the demands of multiple projects and deadlines effectively.
• High level of attention to detail and commitment to quality.
• Strong analytical skills with the ability to interpret data and make informed decisions.
• Great time management and reasoning skills.
• Strong detail-oriented skills.
• Ability to be discrete with confidential information.
• Professional, passionate and friendly attitude both over the phone and in person.
• Must be able to work independently with minimal supervision.
• Must be a hands-on self-starter and self-motivated.
• Ability to effectively communicate with individuals at all levels of the organization orally and in written format, including employees, leadership team, vendors and any other individual(s) you would come in contact with through the course of business.
• Proficiency in Microsoft Office Suite and experience with franchise management software.
  
  
  

Physical Demands:

• Primarily an office-based role requiring prolonged periods of sitting, with occasional standing or walking.
• Ability to perform repetitive movements with arms, hands, and wrists.
• Ability to communicate effectively verbally and perceive sound by ear.
• Manual dexterity and hand-eye coordination, including occasional work with hands above shoulder level.
• Ability to lift, carry, push, or pull objects occasionally, up to 50 pounds.
• Ability to tolerate exposure to varying temperatures and noise levels.
• Occasional twisting, turning, or bending of the body as needed.