IT Support Technician

Title: IT Support Technician I

Department: Information Technology

Reports To: Senior Systems Administrator

Hours Required: Full-time, Non-Exempt

Location: Hybrid Role | Riverside, CA

Compensation: $22 - $26 per hour

The Job

At Jenson USA, we’re passionate about bikes, the outdoors, and the people who love both. Based in Riverside, we’re a leading retailer of all things cycling — from mountain and road to e-bikes — plus a growing selection of camp and hike gear. Our corporate office and warehouse is one of a kind in the region, and many of our team members are riders and adventurers themselves. While outdoor enthusiasm isn’t a job requirement, don’t be surprised if you end up joining a trail ride or swapping campfire stories with your coworkers. We offer a flexible, welcoming environment filled with down-to-earth people who care about what they do.

In this job, you will be the first point of contact for our team members to help them resolve technical issues related to hardware, software and networking. The primary goal of your role will be to provide outstanding service, ensuring timely and effective solutions to various IT-related inquiries.

This entry-level role is perfect for the full-time college student pursuing a degree in an information technology related field, or a recent college graduate with an IT related degree looking to kickstart their career. A flexible schedule can be accommodated for students, and you can expect 1 to 2 days per week in the office. An ideal candidate would be local with the ability to be onsite within 30 minutes.

Check out who we are here: jensonusa.com

The Benefits

We offer a variety of benefits and perks for full-time employees, including: 

• Medical Insurance: 100% paid employee only HMO coverage, no cost to you. If you have other qualifying coverage, you may receive a $150 monthly stipend. If you are out of network, additional costs may apply.
• Time Off: 15 days (3 weeks) of Paid Time Off, 7 Paid Holidays and an extra day off to ride (Bike Day) awarded each year on your work anniversary.
• Employee Purchase Program: Access to purchase our full inventory at cost 3.5%.
• Retirement Plan: 401(k) Plan with 4% matching.
• Flexible Spending Accounts
• Additional Insurance: Dental, vision, and supplemental insurance options
• Professional Growth & Development Opportunities

Essential Duties and Responsibilities

• Assisting end users with general technical support requests.
• Maintain IT support ticketing queue, answering and solving support inquiries.
• Schedule and carry out installations, repairs and equipment moves per tickets answered.
• Assist the IT staff as needed.
• Provide status of work pending, in progress and completed to IT staff.
• Occasional local travel to service nearby facilities.
• Set up and configure new employee workstations, including hardware provisioning and software installation.
• Maintain accurate inventory records of IT assets and equipment.
• Assist with Microsoft 365 user account management tasks, including onboarding and offboarding.
• Document IT procedures, solutions, and resolutions in the knowledge base to support team efficiency.

Preferred Qualifications

• Familiarity with computer systems and IT components.
• Proficiency in Microsoft Windows desktop operating systems and Office365 productivity suite.
• Experience with LAN/WAN networking.
• Understanding of multi-user networks and internet safety and security principles.
• Strong troubleshooting skills.
• Excellent communication abilities.
• Strong documentation skills and habits.
• Ability to lift/push/pull up to 50 lbs.
• Familiarity with help desk ticketing systems
• Basic understanding of Active Directory or Microsoft Entra ID (Azure AD).
• Exposure to remote desktop support tools (e.g., TeamViewer, AnyDesk, or similar).
• Currently enrolled in or completed an IT-related associate’s or bachelor’s degree program preferred.

Skills/Abilities

• Adaptability - Demonstrates flexibility with change.
• Organization – Effectively manages time and the workspace.  Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
• Proactive Anticipation of Needs – Addresses problems and acts to prevent them.  Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
• Communication – Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
• Service Oriented – Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
• Team Player – Works as a competent member of the team, willing to provide back-up support for others.
• Computer/Technical Ability – Is proficient in using standard office equipment.  Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
• Judgement – Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction.  Swiftly refers problems/issues to the appropriate person when necessary. 
• Initiative – Works effectively while asking for direction when needed.

Jenson USA is proud to operate as a drug-free workplace.  All new hires must complete a pre-employment drug screen and background check.

Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.    

Rev. 06/17/2026

Salary : $22 - $26