What are the responsibilities and job description for the IT Support Technician I position at Jenson USA?
Title: IT Support Technician I
Department: Information Technology
Reports To: Senior Systems Administrator
Hours Required: Part-time, Non-Exempt (20 to 30 hours per week)
Location: Hybrid Role | Riverside, CA
Compensation: $20 - $24 per hour
The Job
Located in Riverside, we are an online retailer of all things bike mountain, road, e-bike, you name it. Our product offering makes for a unique work environment as there isn’t a company like ours in the area. Many of our team members are avid riders, and while it isn’t a requirement for the job, you just might end up on a bike. You can expect an easy-going, welcoming and flexible atmosphere with good people.
In this job, you will be the first point of contact for our team members to help them resolve technical issues related to hardware, software and networking. The primary goal of your role will be to provide outstanding service, ensuring timely and effective solutions to various IT-related inquiries.
This entry-level role is perfect for the full-time college student pursuing a degree in an information technology related field, or a recent college graduate with an IT related degree looking to kickstart their career. A flexible schedule can be accommodated for students, and you can expect 1 to 2 days per week in the office. An ideal candidate would be local with the ability to be onsite within 30 minutes.
Check out who we are here: jensonusa.com
Essential Duties and Responsibilities
Assisting end users with general technical support requests.
Maintain IT support ticketing queue, answering and solving support inquiries.
Schedule and carry out installations, repairs and equipment moves per tickets answered.
Assist the IT staff as needed.
Provide status of work pending, in progress and completed to IT staff.
Occasional local travel to service nearby facilities.
Qualifications
Familiarity with computer systems and IT components.
Proficiency in Microsoft Windows desktop operating systems and Office365 productivity suite.
Experience with LAN/WAN networking.
Understanding of multi-user networks and internet safety and security principles.
Strong troubleshooting skills.
Excellent communication abilities.
Strong documentation skills and habits.
Relevant certifications (A , etc)
Ability to lift/push/pull up to 50 lbs.
Skills/Abilities
Adaptability - Demonstrates flexibility with change.
Organization Effectively manages time and the workspace. Balances conflicting priorities to manage workflow, ensure completion of essential projects and meets critical deadlines.
Proactive Anticipation of Needs Addresses problems and acts to prevent them. Utilizes analytical skills and broad understanding of the business to effectively interpret needs.
Communication Listens to understand the needs; speaks with confidence using clear and concise language, produces well thought-out professional correspondence that is free from grammatical and spelling errors.
Service Oriented Interacts professionally with leaders, clients, vendors and team members. Promptly responds to requests with accuracy and a courteous demeanor.
Team Player Works as a competent member of the team, willing to provide back-up support for others.
Computer/Technical Ability Is proficient in using standard office equipment. Demonstrates advanced proficiency by adapting to new technology and easily acquiring new technical skills.
Judgement Exhibits sound judgement and the ability to make reasonable decisions in the absence of direction. Swiftly refers problems/issues to the appropriate person when necessary.
Initiative Works effectively while asking for direction when needed.
Jenson USA is proud to operate as a drug-free workplace. All new hires must complete a pre-employment drug screen and background check.
Jenson USA is committed to Equal Employment Opportunity regardless of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.
Rev. 03/12/2024
Salary : $20 - $24
