Quality Supervisor

JOB SUMMARY:

The Quality Assurance Supervisor is a hands-on leader responsible for ensuring product quality and compliance with ASTM-F432 standards, customer specifications, and internal procedures. This position oversees all inspection and testing activities for purchased, in-process, and finished products used in strata control applications for the mining and tunneling industries. The ideal candidate demonstrates strong technical ability, data-driven decision-making, and a positive, strategic leadership mindset to drive continuous improvement and uphold quality excellence across the facility.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

• High School Diploma or GED required; Associate Degree or Technical Certification in Quality or Manufacturing preferred
• 2 years of experience in quality assurance or manufacturing leadership (metal manufacturing, forging, or stamping preferred)
• Familiarity with ISO 9001 quality systems and OSHA regulations, A plus

JOB REQUIREMENTS:

• Strong leadership, coaching, and problem-solving abilities with a positive, strategic mindset
• Strong understanding of metal manufacturing processes, inspection methods, and quality testing equipment
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word (ability to input data, analyze trends, and create charts such as control charts and Pareto analyses)
• Excellent attention to detail with a focus on accuracy, consistency, and compliance
• Effective written and verbal communication skills for collaborating with operators, supervisors, and management
• Demonstrated leadership skills with the ability to coach employees, foster accountability, and lead by example
• Strategic mindset for identifying root causes, implementing corrective actions, and driving continuous improvement
• Strong organizational and problem-solving skills; ability to balance multiple priorities in a fast-paced production environment
• Dependable, punctual, and able to work flexible shifts as required
• Dependability to be consistently at work and on time with the ability to work a flexible schedule that may include all shifts (coverage or training).
• Manual dexterity, close visual acuity and upper limb coordination with light/medium (5-30 lbs) lifting capability during normal phase duties
• Ability to sit or stand as needed

RESPONSIBILITIES:

• Supervise Quality Technicians performing inspection and quality control actions on raw materials, in-process components, and finished products
• Monitor daily quality operations to ensure ASTM-F432 standards and customer specifications are consistently met
• Operate and oversee use of quality testing equipment; ensure equipment calibration and proper usage
• Compile and analyze inspection data using Excel; prepare and present quality metrics, trends, and control charts to management
• Investigate and document nonconformances; identify root causes and lead corrective and preventive actions
• Coach and mentor team members to build skill sets, reinforce quality expectations, and promote a culture of continuous improvement
• Collaborate with production leadership to drive proactive quality improvements and reduce variation in manufacturing processes
• Ensure compliance with ISO 9001 standards and internal documentation requirements
• Maintain a clean, organized, and safe work environment that reflects company 5S and safety expectations
• Conduct employee performance reviews and participate in hiring, training, and disciplinary processes

Excellent benefits include medical with a standard PPO plan with deductibles as low as $1,500 and wellness credit up to $750; voluntary 401k plan with company match up to 12%; voluntary dental and vision plans; free telemedicine services; basic life and short term disability coverage.

EOE M/F/D/V