Manager of Business Systems

Description

JOB RESPONSIBILITIES for the Manager of Business Systems:

• Lead enterprise business systems strategy, including ERP (Sage Intacct), CRM/Project Management (DASH), and future platform evaluations (VersaPay, Advanced Reporting, Restoration Manager, PSA)
• Manage cross-system integrations between DASH, Sage Intacct, VersaPay, Avalara, Rho, and other enterprise applications to ensure seamless data flow and operational efficiency
• Oversee data integrity protocols and data governance across all business systems, ensuring accuracy and consistency for executive reporting and decision-making
• Design, develop, and maintain executive dashboards and real-time operational reporting for branch-level performance, Line of Service Operations, AR aging, and collection efficiency
• Coordinate vendor relationships and manage technical partnerships with implementation firms (Baker Tilly, Cotality, Accordant) and software providers
• Lead system implementation projects from requirements gathering through deployment, including change management, training, and adoption strategies
• Develop and maintain system integration roadmaps with prioritized ROI projections and resource requirements
• Collaborate with CFO, Controller, IT Director, and Service Line leadership to align business systems with strategic priorities and operational needs
• Conduct process improvement initiatives that reduce redundancy, increase accountability, and eliminate operational bottlenecks through intelligent technology application
• Establish and track key performance indicators (KPIs) for system performance, data accuracy, operational efficiency, and technology ROI
• Develop annual technology budgets and manage operational spending for software subscriptions, system upgrades, and vendor services
• Lead cross-departmental alignment meetings to review system performance, address integration issues, and communicate technology initiatives company-wide
• All other duties as assigned

Qualifications

QUALIFICATIONS AND SKILLS:
•    Education: Bachelor’s degree in business administration, Information Systems, Data Analytics, Computer Science, or related field. MBA or advanced degree in relevant discipline preferred.
•    Experience: At least 7-10 years of progressive experience in business systems, operations management, or technology leadership.
•    Ideal candidates will have 5 years of relevant experience in restoration, construction, field services, or related industries. 
•    Proven track record of successful ERP implementations, system integrations, and cross-functional technology projects. 
•    Experience managing vendor relationships and technical partnerships. 
•    Demonstrated ability to translate business requirements into technical solutions and communicate technical capabilities to non-technical stakeholders.

LANGUAGE SKILLS:                               
The Manager of Business Systems must possess the ability to read and interpret complex technical documentation, system specifications, vendor contracts, and integration requirements. Demonstrate the ability to write comprehensive system documentation, executive summaries, business cases, ROI analyses, and strategic roadmaps. Must be able to communicate effectively with both technical teams (IT, developers, vendors) and non-technical stakeholders (executives, operations managers, field teams) in the English language. Strong presentation skills required for executive-level communication and cross-departmental training initiatives.
 

TECHNICAL SKILLS:                               
To perform this job successfully, the Manager of Business Systems should have knowledge of industry related software be able to “touch type” and be familiar with software like Microsoft Office Suite (Excel, Word, Outlook, etc.); able to communicate via cell phone and appropriate apps.
 

REASONING ABILITY: 
The Manager of Business Systems should possess the ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. They should also have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form in the English language.
PHYSICAL REQUIREMENTS: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands/fingers to handle or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
 

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  The environment is a professional office setting. The noise level in the work environment is usually moderate.
 

SUPERVISORY RESPONSIBILITIES:  
                             
This position may have supervisory responsibilities.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.