Accounts Receivable & Credit Specialist

Jellycat is a privately owned design-led, gift brand headquartered in London. We create innovative luxurious products in the soft toy, accessory, baby and book categories that are loved around the world. We have an established and growing global customer base and we work with our partners to maximize the potential and reach of Jellycat throughout, sharing joy as we go!

As we continue to grow throughout North America, we continue to develop and improve the presence and awareness of our brand. As a result, we are hiring a dedicated Accounts Receivable & Credit Specialist who will be responsible for the resolution of current and past due balances, and credit granting process within an assigned territory. This includes the consistent application of a credit policy, credit review of existing customers, and assessing the creditworthiness of potential customers.

You'll be:

• Resolving current and past due accounts in a highly professional manner and with a best-in-class customer service approach through both verbal and written communication.
• Analyzing and monitoring A/R.
• Researching and resolving incoming inquiries relative to accounts receivable, billing, and collections.
• Answering and returning customer calls and emails regarding their accounts, making necessary adjustments and processing payments.
• Making credit decisions at the account and order level based on established parameters.
• Establishing and maintaining internal and external customer relationships through superior communication and customer service skills.
• Providing updates on A/R integrity to the Senior Credit Manager and other internal stakeholders.
• Making suggestions for process improvements.
• Performing other duties and projects as assigned.
  
  

You'll have:

• A high school diploma or equivalent required.
• At least 1 year of related experience.
• Proficiency in Microsoft Office.
• Experience in business-to-business (B2B) accounts receivable.
• The ability to collaborate and communicate verbally and in writing in a clear and professional manner with internal and external customers.
• Strong organizational and prioritization skills, with the ability to manage competing deadlines, adapt to changing business needs, and bring a flexible, innovative approach to problem-solving.
• A positive, solutions-oriented mindset, with the ability to remain composed, professional, and collaborative in a fast-paced environment, particularly when navigating challenging situations or competing priorities.
• The ability to work independently and as part of a team.
• An Associate’s or Bachelor’s degree in a finance-related field preferred.
• Experience in credit/risk management preferred.
• Experience with D365 preferred.
  
  

The good stuff:

• 🎉 Bonus – Annual discretionary bonus tied to both company performance and personal contribution.
• 🏥 Health Coverage – Medical (Blue Cross Blue Shield generous Health Savings Account contribution), dental, vision, disability, and life insurance — most of it on us.
• 💰 401k – We'll match every single dollar up to 5% of your salary. Free money for your future!
• 🌴 30 Days PTO – Prorated and then loaded at the start of each year. Vacation and sick time combined, and yours to use.
• 🤝 Employee Assistance Program – Confidential support for whatever life throws your way.
• 🚗 Paid Parking Perks – Covered, skyway-connected parking on us, plus a free gym, on-site clinic, pharmacy, and many local restaurants within walking distance.
• 🎊 Social Events – A very active social committee keeping the calendar full of celebrations and good times.
  
  

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
  
  

Compensation:

• $25.00 - $30.00 per hour
  
  

Jellycat Inc. is an Equal Opportunity Employer. We welcome applicants from all backgrounds and make employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other protected status. We are committed to a fair, inclusive workplace where everyone can thrive.