District Shops Guest Services

Job Title: Guest Services

Department/Division: District Shops / Retail Operations

Status: Regular, Part-time, hourly

Pay Grade/Pay: $15.00 per hour

Reports to: District Shops Manager

Benefits: Amenity Passes and Parking 

Retirement: State Employee Retirement System (GDCP)

Closing Date: Open until filled *Note: This position is subject to close once a satisfactory applicant pool has been identified. To apply, applicants are encouraged to complete the entire application. Resumes are optional; if submitting a resume, please note the resume does not replace the application; incomplete applications will not be considered.​  

*This regular part-time position is scheduled up to 30 hours per week, including weekends, holidays, and special events in the District Shops at Historic Pier Road. May also work at other JIA retail locations.
 
Jekyll Island is dedicated to maintaining the delicate balance between nature and humankind through conservation, education, and preservation. Surrounded by salt marshes, expansive oceanfront, and ancient maritime forests, it is situated within the chain of the Golden Isles and just a few miles from St. Simons Island, Sea Island, and Brunswick. As a State Park, Jekyll Island is a coastal haven where nature and humans peacefully co-exist. 

Summary:
The Jekyll Island Authority seeks outgoing, responsible, and energetic Guest Service staff to represent Jekyll Island and enhance the visitor shopping experience at the new District Shops including 31-81, North Pole South, Georgia Grown, Pier Road Outfitters, and JP & Co Vintage Photography Studio. Under limited supervision, the Gift Shop Guest Service responsibilities include, but are not limited to, providing exceptional customer service to visitors, personalized shopping assistance, performing sales transactions, operating a digital camera and printer system, and maintaining the appearance and stock items of the Gift Shop. This Gift Shop Guest Service position is part-time, year-round and requires flexible scheduling, including weekdays, weekends, and holidays. Hours and days will vary.
 
Description:

• Demonstrates exceptional customer service skills, assists customers with a personalized shopping experience. 
• Demonstrates a high level of enthusiasm and self-motivation. 
• Operates point of sale system for retail sales.
• Operates a digital camera and printer system; directs and positions guests to achieve the best photographic results.
• Deposits all receipts, completes verification of deposit records and ensures all monies are accounted for.
• Provides visitors with information helpfully and courteously.
• Participates in training activities to optimize customer service skills.
• Restock inventory and maintain a clean and orderly sales floor.
• Assists with special projects as assigned. 
• Performs other duties as assigned.

 
Minimum Qualifications:

• Must be at least 18 years old.
• High school diploma or equivalent.
• Strong communication skills, ability to work independently or as part of a team. 
• Basic computer skills.
• Flexible availability, including weekends and evenings.
• Regular attendance and punctuality for scheduled work shifts is required. 

 
Preferred Qualifications:

• Two years of retail/customer service experience preferred, or any equivalent combination of education, training, and experience that provides the requisite knowledge, skills, and abilities for this position. 
• Computer skills, including Microsoft Office preferred. MacOS familiarity is a plus.
• Experience with digital photography is a plus.

 
Licenses / Background Checks:

• Employment is contingent upon successfully passing criminal, credit, and motor vehicle record (MVR) background checks. 
• Credit check required for all positions assigned to handle cash transactions regularly. 
• A valid driver's license is required for tasks that involve travel between JIA-operated locations while on duty, whether using a state-issued or personal vehicle. All drivers must comply with Georgia state laws.

 
Physical Requirements/Working Conditions:

• Exert up to 35 pounds of force occasionally and up to 15 pounds frequently and a negligible amount of force constantly to move objects. 
• More than 50% of a typical workday will be spent walking, standing, balancing (standing on and using 1-2 steps), reaching, using fingers to handle objects such as money, and using repetitive wrist, hands, and finger motions.
• Between 25% and 50% of the typical workday will be spent stooping (bending at the waist) and lifting. 
• Less than 25% of the day is spent kneeling, crouching, sitting, pushing, and pulling. 
• Spend more than 50% of the day spent communicating (talking and hearing).
• Use close vision regularly to operate POS systems, read labels, count money, and prepare/analyze data and figures. 
• Work primarily takes place indoors in a climate-controlled retail space.
• Work includes regular exposure to outdoor conditions (e.g. walking between buildings or locations). This may include extreme heat, rain, cold temperatures and other weather conditions. 
• Noise level is considered normal to loud, depending on visitor traffic and special events.
• Work is subjected to hazards such as moving vehicles.

 

This description of job responsibilities is intended to reflect the significant responsibilities and duties of the job. It is not intended to describe minor duties or other responsibilities that may be assigned occasionally. 
 
This position is subject to close at any time once a satisfactory applicant pool has been identified.  Applicants who complete the online application process will receive an email receipt of submission to the email address provided.  If the email confirmation is not received, applicants may contact Human Resources at for confirmation; however, due to the volume of applicants received, we cannot provide information on application status after receipt.  Applicants who need assistance to accommodate a disability may request accommodation by contacting Human Resources at
 
All qualified applicants will be considered but may not necessarily receive an interview. Incomplete applications or applications without accompanying documents when required will not be considered.  Selected applicants will be contacted for the next steps in the selection process. Successful completion of background check is required including credit when applicable to the position.  Relocation expenses are not authorized; applicants should consider this when applying.  
 
Jekyll Island Authority is an Equal Opportunity Employer. The Authority supports equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, age, veteran status, or any other status protected by law. The Jekyll Island Authority is a Drug-free Workplace.

Salary : $15