Admissions Coordinator

Position SummaryThe Jefferson Metropolitan Housing Authority (JMHA) is seeking a qualified, organized, and detail-oriented individual to join our team as an Admissions Coordinator. Under the direction of the Director of Residency Housing, the Admissions Coordinator is responsible for the full applicant intake and admissions process for Public Housing, Multifamily, and Affordable Housing programs. This position performs essential administrative, regulatory, and client-service duties to ensure compliance with HUD, Federal, State, Local, and Fair Housing requirements.The Admissions Coordinator processes applications, maintains waiting lists, conducts interviews and eligibility screenings, calculates rents, prepares applicant files, and provides timely communication with applicants, residents, and agency staff. This individual will serve as one of the first points of contact for applicants and must uphold a high level of professionalism, accuracy, and customer service.QualificationsHigh School Diploma or GED; 3 years of professional experience in a social service or housing-related setting.Equivalent combination of education and experience may be considered.Demonstrated ability to work with diverse, low-income populations.Ability to plan, organize, and make sound decisions.Housing Occupancy and Rent Calculation certification required within 6 months of hire.Valid Driver's License and insurable under the agency's insurance carrier.Strong written and verbal communication skills.Computer literacy, including Microsoft Office, databases, and housing software.Ability to meet deadlines, manage multiple tasks, and work independently or as part of a team.Essential FunctionsProcess housing applications in accordance with ACOP, Multifamily 4350.3, and all HUD, Federal, State, and Local regulations.Maintain, update, and monitor waiting lists for all assigned housing programs.Schedule and conduct applicant interviews; verify income, assets, household composition, and references.Perform rent calculations and determine applicant eligibility for housing programs.Prepare, organize, and maintain complete and accurate applicant files.Generate required letters, notices, and eligibility determinations.Conduct applicant briefings and assist with public housing orientation sessions.Prepare unit offers and coordinate unit showings and applicant tours.Complete required criminal background checks, third-party verifications, and HUD reporting.Respond to applicant inquiries, phone calls, and walk-ins with professionalism and accuracy.Maintain communication with the Director of Residency Housing regarding vacancies, applicant status, and program needs.Represent JMHA at grievance hearings as assigned.Prepare reports, maintain databases, and ensure accurate documentation for audit and compliance purposes.Assist applicants with locating alternative housing options and connect them with community resources.Foster positive working relationships with residents, community organizations, and partner agencies.Operate office equipment including computers, printers, copiers, and fax machines.Enforce and adhere to all JMHA policies, procedures, and confidentiality requirements.Regular, predictable attendance.Perform other related duties as assigned.Physical Requirements & Working ConditionsAbility to lift up to 35 pounds regularly and occasionally over 50 pounds.Frequent use of hands, arms, standing, walking, sitting, and occasional travel for meetings or trainings.Work performed primarily in an office environment with moderate noise levels.Regular in-person interaction with applicants, residents, and the general public.All candidates must be able to successfully pass a pre-employment drug screening and background check.

Salary : $16