What are the responsibilities and job description for the Communications Operator position at Jefferson County?
ABOUT THE JEFFERSON COUNTY SHERIFF’S OFFICE
Jefferson County Sheriff’s Office promotes a criminal justice system that balances the protection of life, liberty, and property of the community with the rights and privileges of the individual, and to make choices that are consistent with the pursuit to fashion a credible, professional law enforcement agency, engraving the mark of excellence upon all acts and decision.
WHAT YOU WILL DO
As a Communications Operator you will receive emergency and non-emergency calls, prioritize situation, advise callers, and dispatch assistance. We are looking to fill several newly added full-time positions after January 1, 2026. Experience dispatching with a Law Enforcement agency is preferred but not required.
A Communications Operator test is required and will be administered at the Jefferson County Sheriff’s Office. Applicants will attend to take the test on either December 3, 2025, at 6:00 pm or on December 6, 2025, at 9:00 am.
We operate on a 24/7 365-day schedule.
Communication Operators work:
5 days on, 2 days off
5 days on, 3 days off
We run 3 shifts every day:
1st shift: 7am 3pm
2nd shift: 3pm-11pm
3rd shift: 11pm-7am
Some weekend/holiday shifts are required.
SOME ESSENTIAL RESPONSIBILITIES
You will be successful in this role by completing the following tasks and responsibilities:
Jefferson County Sheriff’s Office promotes a criminal justice system that balances the protection of life, liberty, and property of the community with the rights and privileges of the individual, and to make choices that are consistent with the pursuit to fashion a credible, professional law enforcement agency, engraving the mark of excellence upon all acts and decision.
WHAT YOU WILL DO
As a Communications Operator you will receive emergency and non-emergency calls, prioritize situation, advise callers, and dispatch assistance. We are looking to fill several newly added full-time positions after January 1, 2026. Experience dispatching with a Law Enforcement agency is preferred but not required.
A Communications Operator test is required and will be administered at the Jefferson County Sheriff’s Office. Applicants will attend to take the test on either December 3, 2025, at 6:00 pm or on December 6, 2025, at 9:00 am.
We operate on a 24/7 365-day schedule.
Communication Operators work:
5 days on, 2 days off
5 days on, 3 days off
We run 3 shifts every day:
1st shift: 7am 3pm
2nd shift: 3pm-11pm
3rd shift: 11pm-7am
Some weekend/holiday shifts are required.
SOME ESSENTIAL RESPONSIBILITIES
You will be successful in this role by completing the following tasks and responsibilities:
- Ability to multi-task and work in a team environment
- Receives, assesses, and act on 9-1-1 and non-emergency calls.
- Dispatches and communicates with law enforcement, fire, emergency medical services, and other necessary agencies using multi-line telephone and multi-channel radio systems.
- Documents all requests for service in a computer aided dispatch (CAD) system.
- Interprets incoming messages from state and nationwide linked computer system and acts.
- Updates records in local, state and nationwide databases as required.
- Accesses local and state database systems, in-house records and works with other agencies to verify and/or provide information as requested by law enforcement.
- Responds to court notifications and processes requests.
- Manages digital audio recording system and maintains reference library of recordings.
- Tests radio, paging and outdoor warning sirens.