What are the responsibilities and job description for the Front Desk Receptionist position at JEFFERSON COUNTY HUMANE SOCIETY?
Veterinary Clinic Front Desk Receptionist — Full-Time
We are seeking a friendly, organized, and dependable Front Desk Receptionist to join our busy, multi-doctor veterinary clinic. This position plays an important role in creating a positive experience for our clients and helping our medical team provide efficient, compassionate care to the animals we serve.
The ideal candidate is someone who enjoys working with people and animals, thrives in a fast-paced environment, and can confidently manage multiple priorities while maintaining excellent attention to detail.
Responsibilities
- Greet clients and check patients in and out of the clinic
- Answer and manage a multi-line phone system
- Schedule appointments and coordinate patient visits
- Verify client and patient information and obtain necessary authorizations
- Prepare, maintain, scan, and file patient records and documentation
- Collect and process payments
- Communicate professionally and compassionately with clients
- Work closely with veterinarians, veterinary assistants, and other clinic staff to support daily operations
- Maintain an organized and welcoming front desk and reception area
- Provide exceptional customer service, even during high-volume or stressful situations
- Complete additional administrative and clinic duties as assigned
Qualifications
Previous veterinary, medical office, reception, or customer service experience is preferred but not required. We are willing to train the right candidate who demonstrates a strong work ethic and desire to learn.
Successful candidates should have:
- Strong customer service and communication skills
- Excellent organization and attention to detail
- The ability to multitask and prioritize in a busy environment
- Basic computer skills and the ability to learn clinic software and equipment
- Dependability and a team-oriented attitude
- The ability to remain professional and compassionate when assisting clients during stressful or emotional situations
- A genuine interest in supporting the health and welfare of animals
Join Our Team
This is more than a traditional receptionist position. You will be an important part of a team working every day to improve the lives of animals and the people who care for them.
If you are compassionate, dependable, organized, and looking for an opportunity to make a difference, we would love to hear from you.
Job Type: Full-time
Benefits:
- Paid time off
Work Location: In person