Ottumwa Clinic Phlebotomist

POSITION OVERVIEW (non-exempt):

The Phlebotomist is responsible for obtaining blood and other approved specimens from patients in an off-site clinic setting while providing exceptional customer service and ensuring patient safety. This position supports providers and clinic staff through accurate specimen collection, processing, documentation, and coordination with laboratory services. The Phlebotomist serves as a key point of contact for patients and helps maintain an efficient clinic workflow. Though phlebotomy is the primary function, this person will occasionally help with registration duties and rooming of clinic patients as needed.

QUALIFICATIONS:

• High school diploma or equivalent
• Completion of phlebotomy training course required
• Previous phlebotomy, laboratory, healthcare, medical office experience preferred
• Ability to communicate professionally and compassionately with patients, families, providers, co-workers and other departments
• Basic computer and EHR proficiency

ACCOUNTABILITY:

Reports to Lab Manager

Day-to-day Oversight by Ottumwa Clinic Manager

DIRECT REPORTS:

None

POSITION-SPECIFIC ESSENTIAL FUNCTIONS:

Laboratory

• Perform specimen collection procedures according to established policies and procedures. These may include venipuncture, capillary blood collection, culture specimens, and bodily fluid collection.
• Properly identify patients using approved patient identification methods.
• Explain collection procedures to patients and address questions or concerns.
• Collect, label, and prepare specimens accurately for transport and testing.
• Monitor patients for adverse reactions during or after specimen collection and respond appropriately.
• Process specimens according to laboratory guidelines, including centrifugation, packaging, and storage requirements
• Perform waived testing as appropriate
• Coordinate specimen transport to the designated laboratory.
• Maintain workspace, laboratory areas, and equipment in a clean and organized condition.
• Accurately document specimen collection and patient interactions within the electronic health record (EHR).
• Answer patient questions and provide excellent customer service.

Clinic Support

• Assist with rooming patients, obtaining vital signs, and other clinical support duties as assigned.
• Assist with scheduling, registration, and other administrative functions as needed.
• Monitor supply inventory and submit orders as needed to maintain clinic operations.
• Support providers and nursing staff with patient flow and clinic operations.

Quality & Compliance

• Ensure patient privacy, dignity, and confidentiality at all times.
• Serve on various committees and perform other duties as designated.
• Perform quality control activities and participate in quality improvement initiatives.
• Adhere to all infection prevention, safety, and OSHA guidelines.
• Maintain compliance with HIPAA and organizational confidentiality standards.
• Follow all regulatory, accreditation, and organizational requirements.
• Complete required training and competency assessments.
• Regular and punctual attendance.

WORK ENVIRONMENT:

• Works in a well-illuminated, climate-controlled environment
• May come in contact with hazardous chemical or treatment modalities
• Possibility exists of exposure to communicable diseases
• Work environment is comfortable, with minimal exposure to physical hazards
• Moderate to loud noise environment when machines/equipment in use
• Involvement in checking in/moving of supplies may result in unavoidable work-related injury
• Must be constantly alert for patient/family emergency situations