What are the responsibilities and job description for the Client Advocate position at Jefferson County Community Ministries?
Position - Client Advocate
Pay: Hourly pay will be based on experience
Job description:
The Client Advocate plays a critical role in supporting adults experiencing homelessness in an emergency shelter environment. The role involves direct interaction with clients, utilizing trauma-informed care principles to ensure a safe, respectful, and supportive environment. The Client Advocate will also collaborate with a multidisciplinary team to provide resources, referrals, and support services, while maintaining accurate and timely documentation of client interactions.
Key Responsibilities:
- Provide direct support and advocacy for clients experiencing homelessness.
- Adhere to all organizational policies and procedures.
- Maintain a safe and secure environment within the shelter.
- Conduct intake assessments for new clients, help them understand how the shelter functions and what resources they have available to them, and develop individualized service plans.
- Engage with clients regularly, providing accountability and support on plans, and assisting them in accessing resources - including housing, employment, healthcare, and social services.
- Respond to crises or emergencies that may arise within the shelter, such as conflicts between guests or mental health crises.
- Participate in ongoing training and professional development opportunities to enhance knowledge and skills related to trauma-informed care, housing assistance, crisis intervention, and other relevant areas
- Maintain accurate client records and documentation.
Qualifications
- Must be 21 years or older with a valid driver's license.
- Valid Driver’s License.
- High School Diploma or Equivalent.
- Strong communication, de-escalation, problem-solving, self care, and organizational skills.
- Compassionate, empathetic, and non-judgmental approach
- Ability to work flexible hours, including evenings and weekends (we are a 24/7 operation)
Job Type: Full-Time
Shift: This position is primarily open for the following shifts - Thursday - Sunday 3pm-10pm.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
Work Location: In person
Salary : $15 - $18