Case Services Specialist

Job Posting Closes at 11:59PM on:

12/09/25

Division

Children Youth Family & Adult Protection Division

Management Level

Individual Contributor

Scheduled Weekly Hours

40

Benefit Eligibility

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description

JOB DESCRIPTION SUMMARY:

The Case Services Specialist performs a variety of job duties for the Division of Children, Youth, Families and Adult Protection (CYFAP). The job responsibilities may include eligibility determinations for state and federal programs, schedule Administrative Reviews, works with social security administration, fingerprinting, report distribution; background checks by performing in-depth research to ensure authenticity of information for background checks, birth certification requests, and other requests as needed; Interacts with all levels of state and county staff. Provides training and backup coverage for the unit.

Schedule

This position typically operates on a 4-day work week in-office (Monday-Thursday, 8am-5pm)

Compensation

Hiring Range: 21.82 – 26.20 USD Hourly

Compensation will be determined based on education, experience and skills.

Benefits

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click Here for our Total Rewards summary.  

Essential Duties

Records and Documentation:

• Maintain records, forms and documents in a prescribed manner.
• Prepare written documentation ensuring accuracy and clarity, emphasizing verification of information and resolving unclear or contradictory information.
• Recognize data that are a potential conflict of interest and follow internal agency policyregarding case file storage and processing.
• Maintain Jefferson County CYFAP Fleet Vehicles, by checking in/out vehicles, keep records of daily usage, schedule maintenance, drop off and pick up vehicles from the fleet department as well as other duties.
• Track all car seats to make sure they are well kept, available when needed, and to make sure they have not expired.
• Order office supplies for the entire CYFAP organization when necessary.
• Sort and deliver mail within CYFAP.
• Creating and assigning household numbers and obtaining State ID’s for clients from the State.
• Process court orders, ARMARS, sorting and researching Medical Billing as well as other needed CYFAP orders.
• Direct foot traffic and phone calls at the front desk, answering questions for clients and staff.
• Serves as a liaison to the public and agency personnel to provide fingerprint processing and registration. Determines accuracy and acceptability of prints, ensures all documentation is complete and accurate, maintains records for each individual and distributes fingerprint reports to appropriate staff.
• Interact with all levels of State and county staff, child advocate specialists, clients, and citizens.
• Facilitates and coordinates state sanctioned administrative review process for all children placed in the county’s legal custody. Manages and organizes review schedule coordinates with caseworkers and families, compiles findings and disseminates reports to proper personnel.
  
  

Research And Data Review

• Perform in-depth research and collect relevant documents in order to determine eligibility for State and Federal programs including Social Security and Medicaid waiver enrollment.
• Researches secure databases to ensure legitimate information is being obtained for specific CYF requests, such as background checks, birth certificate requests, and service authorizations, etc. Interprets, evaluates and writes reports based on information obtained through research.
  
  

Liaison To Public And Agency Personnel

• Interacts with all levels of state and county staff and providers/contractors.
• Serves as a liaison to the public and agency personnel to provide fingerprint processing and registration, and notary public duties.
• Provide broad administrative support for case workers, providers and vendors.
• Other duties and responsibilities as assigned.
  
  

Qualifications

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimum Qualifications

Experience: 1 year of related work experience is required. Related experience includes customer service and/or data entry into complex computer databases.

Education: Associates Degree

• Note: An equivalent combination of education and experience is acceptable.
  
  

Preferred Knowledge, Skills And Abilities

• Experience in a social/Human services field
• A degree from higher education
• Strong customer service skills
• Independent critical thinking and analysis
• Experience with Microsoft Office/Microsoft 365
• Experience in entering and tracking data
• Strong time management and prioritization skills
• Ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions
  
  

Additional Job Information

• Criminal History and MVR Background Checks are required for every position.
• A valid Colorado driver’s license is required for positions that drive on County Business in either a county or personal vehicle shall have a Colorado Driver’s license within 30-days of hire or beginning to serve as an intern or volunteer.
• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
• In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
• All Jefferson County Employees must apply through their internal profile.
  
  

Accommodations Statement: We encourage people with disabilities to apply and are committed to providing reasonable accommodations throughout our hiring process. For assistance with applications, interviews, or other hiring-related accommodations, contact careertalent@jeffco.us. This contact is for accommodation requests only and cannot provide application status updates.

Application

Qualified applicants are encouraged to apply immediately. All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities

 

A resume and cover letter submitted with your application are encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal.   

 

For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

Education

Experience:

Work Experience: Minimum one year

Certifications

Languages:

Category

Health & Human Services