Information Technology Technician

Position Summary

The Jefferson County Attorney’s Office Child Support Division is seeking a highly motivated, responsible and skilled individual to work at our IT helpdesk.

· Respond promptly to tech inquiries or service requests via email, web-based IT management application, over the phone, or in person

• Walk end-users step-by-step through the troubleshooting process of computer hardware, software and VOIP systems
• Take the initiative to research new technical issues to find possible solutions and present findings to team prior to deployment
• Escalate service requests to next level of support when appropriate
• Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware (including network printers/scanners), and configuring systems and applications
• Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Maintain technical hardware inventory (monitors, computers, scanners, printers, etc)
• Interact with our technical partners at government agencies for troubleshooting and service requests
• Update job knowledge by participating in educational opportunities and maintaining personal networks
• Build and deploy Windows golden image using Microsoft WDS

Skills and qualifications

· CompTIA A

· Excellent problem-solving and analytical skills

· Comprehensive knowledge and experience troubleshooting computer hardware, network, software and VOIP systems

· The ability to break down technological processes and deliver clear, step-by-step instructions to the end-user

· Patient, friendly demeanor with a great aptitude for listening

· Strong verbal and written communication skills with attention to detail

· Commitment to providing exceptional customer service with a focus on rapport-building

· Highly self-motivated and directed

· Ability to lift up to 30 pounds

Preferred qualifications and certifications

· Cisco Certified Network Associate (CCNA) or higher

· CompTIA Network

· CompTIA Security

· Tech savvy, with experience working in a tech-related field

· Ability to diagnose and resolve a variety of technical issues

· Team-oriented mindset with an openness to constructive feedback

· Eagerness to learn new technologies and systems

· Passion for problem-solving and customer service

· Experience working as an IT help desk technician or in a similar customer support role

TYPICAL WORKING CONDITIONS AND/OR PHYSICAL REQUIREMENTS: This position is located in the Jefferson County Attorney’s Office, Child Support Division, 1930 Bishop Lane, Suite 100, Louisville, KY 40218. Office hours 8:00am – 5:00pm. Daily use of computers. Mobility within the office including movement from floor to floor and personal interaction with employees in department. Some lifting and physical movement of computer equipment.

Salary: $45,760.00 per year/$22.00 per hour (Funding is in whole or in part from federal, CHFS, or other state funds.)

Benefits: Health insurance (including one free option), tuition assistance, free parking, paid holidays, and more

Job Types: Full-time, Permanent

Pay: From $45,760.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $45,760