What are the responsibilities and job description for the International and Veteran Services Coordinator position at Jefferson College?
Position Details
Position Information
Position Title
International and Veteran Services Coordinator
PIN
258000
Classification Summary
Incumbents provide leadership for assigned student services team/unit, facilitate processes, and assist with institution-wide compliance. Responsibilities may include overseeing assigned student services area and coordinating intervention strategies; facilitating informal hearings and providing sanctions to students; resolving student complaints; meeting with students with special needs to determine necessary accommodations; maintaining and recording accurate student statistics in reference to appropriate policies and procedures; monitoring program compliance in accordance with laws and regulations; and managing a program budget.
Minimum Education and/or Training and Experience
Bachelor’s degree in related field, and three to five years of relevant work experience.
Preferred Education and/or Training and Experience
Experience with academic advising is preferred. Experience with military or veteran education benefits and/or international student populations preferred.
Licensing Requirements
Essential Job Function
These are the job duties that are required of the position.
Classification Duties
- Provide professional support to students, alumni, and community members in employment, behavior concerns, disabilities support, or other assigned area(s). (C4)
- Collect and interpret student statistics and reports of assigned area(s) (academic, disability, behavioral concerns, etc.) by determining data collection methods, interpretation methods, reporting methods, and communication methods. (C4)
- Communicate with faculty members to support respective department goals, including providing resources and assistance; assist with employee development; and develop internship and job opportunities. (C4)
- Develop and maintain relationships with external partners to identify, define, and create opportunities and resources for students. (C4)
- Prepare and distribute resources to students, alumni, and community members; regularly review resources to ensure information remains current and accessible. (B2)
- Oversee the daily operation of assigned Student Services area(s) by determining daily tasks and delegating appropriate responsibilities. (B2)
- Plan and facilitate all aspects of events, workshops, and/or hearings. (C4)
- Maintain knowledge of assigned student service area(s), including industry trends, regulations, and external resources; communicate findings to appropriate stakeholders. (B2)
- Meet with students, boards, and groups to discuss and/or identify current/potential issues to include potential resolutions. (C4)
- Perform general communication duties such as maintaining college webpages and social media sites with information related to assigned area(s). (B2)
- Perform other related duties of a comparable level/type as assigned.
Position Duties
- Possess a working knowledge of all academic programs and requirements, admissions and enrollment processes, transferability of coursework, and financial aid options/requirements, as well as all relevant regulations including Student and Exchange Visitor Program (SEVP), National Junior College Athletic Association (NJCAA), Veterans’ Administration (VA), and/or other military educational programs.
- Serve as the main point of contact and primary advisor for international and eligible veteran education benefit students from application to graduation. Manage initial outreach and communication to students. Facilitate onboarding and retention activities that include: assisting students with clarifying educational goals; reviewing graduation requirements; and initiating outreach to students receiving early alerts, midterm deficiencies, and students not enrolled in subsequent semesters.
- Serve as a campus Designated School Official (DSO) for international students, ensuring international students are in compliance with all SEVP regulations. Under the direction of the Principal Designated School Official (PDSO), issue 1-20’s and ensure all international student files are updated in the Student and Exchange Visitor Information System (SEVIS). Maintain updated electronic and paper files per SEVP guidelines.
- Manage the international admissions process, coordinating with relevant departments, including Athletics, Housing, and the Testing Center to ensure quality and timely services to students. Review admissions files in collaboration with the PDSO. Facilitate continuous review of international admissions processes to ensure a positive student experience.
- Serve as the primary School Certifying Official (SCO) and primary Veterans Administration liaison for students utilizing veteran educational benefits. This includes reporting enrollment, tuition enrollment changes, and graduation in the various VA and other military systems. Ensure all VA/military education beneficiary student files are updated in Enrollment Manager, DOD, and AIPortal systems. Maintain updated electronic and paper files per VA guidelines.
- Serve as a point of contact for VA educational beneficiaries regarding advising, enrollment, and information related to VA/Military educational programs.
- Monitor participation and academic progress of internaitonal and VA education beneficiaries, maintaining SEVIS and VA/Military information systems.
- Provide recommendations for continuous improvement to student onboarding, engagement programs, and advising services to integrate practices and technology aimed at improving the student experience.
- Participate in individual and team professional development to remain current with processes/procedures, technology, and training opportunities to provide exceptional advising services.
- Serve as a back-up advisor for student athletes, collaborating as necessary with the Student Athlete Success Coordinator. Maintain basic knowledge of athletic compliance with regard to advising and registration.
Multistate Employer
Employees of Jefferson College must reside in Missouri or Illinois.
Multistate Employer
Position Knowledge/Skills
Knowledge
Applicable Federal, State, and local laws, rules, regulations, codes, and/or statutes;
Program coordination principles, practices, and techniques;
Academic advising principles;
Military education programs and/or international student requirements;
Data collection;
College programming;
Computers and related software applications;
Customer service principles.
Program coordination principles, practices, and techniques;
Academic advising principles;
Military education programs and/or international student requirements;
Data collection;
College programming;
Computers and related software applications;
Customer service principles.
Skills
Using a computer and related software applications;
Maintaining confidentiality;
Ensuring compliance with applicable internal and/or external program requirements;
Compiling and analyzing data;
Preparing a variety of reports;
Troubleshooting and solving complex program issues;
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Maintaining confidentiality;
Ensuring compliance with applicable internal and/or external program requirements;
Compiling and analyzing data;
Preparing a variety of reports;
Troubleshooting and solving complex program issues;
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.
Machines, Tools, Equipment and Software
Physical Factors
Physical Effort
Physical Effort
Sedentary: Exert up to 10 lbs force occasionally and/or negligible amt force frequently or constantly to lift, carry, push, pull, move objects, including the body. Sitting most of the time; walking and standing required occasionally.
Posting Information
Division
Registration & Student Records (DIV)
Department
Student Services
Reports To
Registrar
Wage/Salary
$54,704 annually
Status
Full-time
If Part-time, hours per week
If Non-exempt, work days
If Non-exempt, work hours
Posting Detail Information
Posting Number
S00669P
Desired Start Date
05/26/2026
Open Date
04/03/2026
Close Date
Special Instructions Summary
Review of applications will begin on April 20th. Position will remain open until filled.
Quicklink for Internal Posting
https://jeffco.peopleadmin.com/postings/5692
EEO Statement
It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.
Salary : $54,704