What are the responsibilities and job description for the Information Technology Technician position at Jefferson College?
Position Details
Position Information
Position Title
Information Technology Technician
PIN
697000
Classification Summary
This class is the second level in the Information Technology series. Incumbents provide general IT support to students, faculty, and staff. Responsibilities may include providing first-person contact and problem resolution with IT issues; escalating problems as appropriate following established policies and procedures; reviewing and updating support documentation, and assisting in the development of technical support training materials as assigned; and investigating errors and problems.
Minimum Education and/or Training and Experience
Up to one year of specialized or technical training beyond high school in IT or related discipline and one year experience in IT support of computer or related discipline.
Preferred Education and/or Training and Experience
Licensing Requirements
None
Essential Job Function
These are the job duties that are required of the position.
Classification Duties
1. Provide general support to users with any technical issues, including PC, printers, peripherals, software, hardware, tablets, and account access. (B2)
2. Maintain inventory of all computers, printers, scanners, document cameras, smart boards, projectors, and laptops. (B2)
3. Troubleshoot networking issues and install network infrastructure as needed. (B2)
4. Install new computer equipment and peripherals. Replace and recycle outdated equipment. (B2)
5. Image computers and deploy new software, updates, and patches as required. (B2)
6. Answer help desk calls and respond to user-created ticketing requests. (A1)
7. Repair and manage printers throughout college. (A1)
8. Perform other related duties of a comparable level/type as assigned.
2. Maintain inventory of all computers, printers, scanners, document cameras, smart boards, projectors, and laptops. (B2)
3. Troubleshoot networking issues and install network infrastructure as needed. (B2)
4. Install new computer equipment and peripherals. Replace and recycle outdated equipment. (B2)
5. Image computers and deploy new software, updates, and patches as required. (B2)
6. Answer help desk calls and respond to user-created ticketing requests. (A1)
7. Repair and manage printers throughout college. (A1)
8. Perform other related duties of a comparable level/type as assigned.
Position Duties
Multistate Employer
Employees of Jefferson College must reside in Missouri or Illinois.
Multistate Employer
NA
Position Knowledge/Skills
Knowledge
Program policies, procedures and requirements;
Agency operations, services programs and organization;
Customer service principles;
Modern office technology;
Specialized equipment relevant to area of assignment;
Principles and practices of technical support;
Applicable computers and software;
Applicable Federal, State, and Local laws, rules, and regulations.
Agency operations, services programs and organization;
Customer service principles;
Modern office technology;
Specialized equipment relevant to area of assignment;
Principles and practices of technical support;
Applicable computers and software;
Applicable Federal, State, and Local laws, rules, and regulations.
Skills
Operating computers and software;
Providing customer service;
Troubleshooting technology issues;
Maintaining computers and equipment;
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.
Providing customer service;
Troubleshooting technology issues;
Maintaining computers and equipment;
Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisor, the general public, and others sufficient to exchange or convey information.
Machines, Tools, Equipment and Software
Hand tools (screwdrivers, drills, cable testers, punchdowns)
Wireless access points & network switches
Remote desktop & remote access services
Endpoint management software
Wireless access points & network switches
Remote desktop & remote access services
Endpoint management software
Imaging software
Endpoint protection and security software
Ticketing applications
Ticketing applications
Physical Factors
Physical Effort
Physical Effort
Medium Work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Posting Information
Division
Information Technology (DIV)
Department
Finance & Administration
Reports To
Information Technology Services Manager
Wage/Salary
$19.43 per hour
Status
Full-time
If Part-time, hours per week
If Non-exempt, work days
Monday through Friday during the academic year; Monday through Thursday during the summer
If Non-exempt, work hours
40 Hours a week, varies 7:30AM to 6:30PM
Posting Detail Information
Posting Number
S00650P
Desired Start Date
09/29/2025
Open Date
08/28/2025
Close Date
Special Instructions Summary
This position is open until filled. The review of applications will begin on September 15.
Quicklink for Internal Posting
https://jeffco.peopleadmin.com/postings/5445
EEO Statement
It is the policy of Jefferson College that no person shall, on the basis of age, ancestry, color, creed, disability, genetic information, marital status, national origin, race, religion, sex, gender identity or expression, sexual orientation, or veteran status, be subject to discrimination in employment or in admission to any educational program or activity of the College. In compliance with Federal Rules and Regulations, Jefferson College has adopted a procedure for resolving complaints of discrimination. The procedure is available to any Jefferson College student, employee, or applicant who feels that he or she has been discriminated against in employment, student programs, or student activities.
Salary : $19
