What are the responsibilities and job description for the Patient Service Representative Supervisor position at Jefferson City Medical Group (JCMG)?
Position posted: 8/31/2026
RESPONSIBILITIES
Job Specific Competencies:
- Responsible for the orientation, development, training, and ongoing evaluation of the patient service representatives (PSR).
- Directs daily activities and operations of patient service representative staff as it related to patient registration.
- Maintains a comprehensive knowledge of insurance plans, patient eligibility protocols, and the collection of patient payments.
- Exhibits a high level of interpersonal communication with staff and patients.
- Actively seeks to educate and train patient service representatives in a variety of areas to provide the highest level of patient satisfaction.
- Responsible for production of monthly KPI to management as it relates to front office demographics, payment collection, and ad-hoc reporting as instructed.
- Effectively manages patient service representatives across assigned divisions to ensure compliance with organizational workflows and procedures.
JCMG Core Competencies:
- Strives for continuous quality improvement.
- Participates in educational experiences designed to maintain and/or improve professional competence.
- Maintains high work ethic standards.
- Provides quality customer service to staff, patients and visitors at all times.
MINIMUM QUALIFICATIONS
Education:
- High school graduate or GED
Experience:
- Minimum of 2 years’ experience in customer service setting, preferably six months of receptionist experience in a healthcare setting
Certification/License:
- N/A
Knowledge/Skills/Abilities:
- Knowledge of medical billing preferred
- Computer literate and general clerical skills
- Experience with office equipment
- Medical terminology desired
WORK ENVIRONMENT
Works in heated and air-conditioned area consistent with a normal office environment.
BENEFITS
- Health insurance & employer paid short- and long-term disability
- Generous PTO policy, beginning at 148-hours annually
- 56 hours paid Holiday Leave
- Employer Retirement Plan (401K) with employer match
- Tuition reimbursement and other professional advancements, including a Medical Assistant training program
Salary : $43,000 - $52,675